In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the recently published 2023 Top 100 Omnichannel Retailers report. This seventh annual report, sponsored by Cordial, identifies the companies performing best at delivering frictionless cross-channel shopping experiences based on an evaluation of nine omnichannel services. The nine criteria included buy online, pickup in-store (BOPIS); curbside pickup; inventory transparency; shared cart; cross-channel loyalty programs; cross-channel product returns; mobile payments in-store; customer service; and in-app services. Keenan discusses how the rankings data was collected, the retailers that topped this year's list, and the industry trends to emerge from the data.

To view the full rankings, average scores for the 100 retailers across the nine criteria, profiles of the top performers, and more, download the 2023 Top 100 Omnichannel Retailers report here.