Paula Clayton, senior vice president and Lowe’s general manager for Synchrony, and Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle and Total Retail, have a candid conversation around the transformative year 2020 has been. This interview took place during Women in Retail Leadership Days, a one-of-a-kind virtual event designed specifically for women leaders at top retailers and brands. Women in Retail Leadership Days is being hosted by Total Retail's sister brand, Women in Retail Leadership Circle.

Being a leader with an agile mind-set and prioritizing technology with safety — working to eliminate disruption for customers and partners — is key for retailers moving forward. Now that everyone is in each other’s homes, it removes a sense of privacy. Hear from Paula on the power of empathy and welcoming this changing time.