In this episode of Retail Right Now, Total Retail's Joe Keenan and Devon Russell discuss an article recently published by Total Retail titled, “To Build Customer Loyalty, Focus on Getting Back to the Basics of Last Mile Delivery,” authored by Lukas Kinigadner, CEO and co-founder of Anyline. Getting the last-mile delivery process right is critical to customer satisfaction, which directly correlates to earning buyers' long-term loyalty.

With more purchases occurring online than ever before, retailers need to be mindful of the tips we’ve mentioned as they prepare to improve their delivery processes, particularly in the last mile. For more information on last-mile delivery and its impact on the customer experience, check out the full article from Kinigadner here.