In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published on Total Retail titled, “Retail Delivery and Fulfillment: Pain Points and Opportunities Ahead,” authored by Guy Bloch, CEO of Bringg. This article looks at pandemic-led surges in demand for at-home delivery, and why it signals a longer-term trend that will essentially become our “next” normal, post-pandemic. Retailers need to prepare for and work out the delivery and fulfillment bottlenecks from the year past to ensure more agile supply chain operations in the future.

There are many ways in which retail fulfillment and delivery is already strong, especially in the aftermath of one of the most challenging years in e-commerce; however, there's still plenty of room for growth and new opportunities if retailers invest in the right types of tools, all while keeping the customer at the top of their priority list. To read the full article from Guy Bloch, click here.