The retail industry is undergoing a major transformation as e-commerce disrupts traditional brick-and-mortar store models and gives rise to new modes of “experiential retail” — last week's bankruptcy filing by Sears speaks to that trend. Experiential retail is being driven by a number of factors, including the increasing popularity of e-commerce, the decline in traditional…
In today’s Retail Right Now, Total Retail’s Caitlin Sullivan and Joe Keenan dive into the issues that led to Sears’ bankruptcy filing.
In episode 167 of Total Retail Talks, Danielle DiMaiolo Rendini, senior director of project management at Barneys New York, discusses how the luxury retailer's in-store experience has changed over the last few years. Rendini offers insights on how in-store technology has helped the legacy retailer compete in this new age of retail, why omnichannel experience…
Against the myth of the “retail apocalypse,” 94 percent of all retail sales still take place in a physical store. Retailers have invested their resources in omnichannel marketing strategies to align with ever-evolving customer preferences, but as retailers watch Amazon.com dominate the e-commerce space, there's a newfound focus on brick-and-mortar and, more specifically, how to…
With the holiday shopping season less than two months away, retailers are in full swing working on strategies to win in an increasingly competitive landscape. As the worlds of brick-and-mortar and online continue to merge, retailers are investing in new technologies as part of their digital transformation initiatives to create a more personalized shopping experience.…
Amazon.com is opening a new physical store that sells items from its website rated four stars or above, the company said in a blog post on Wednesday, making a bigger push into brick-and-mortar retail. The store opened yesterday in New York's SoHo neighborhood. The company said Amazon Prime members will pay "the Amazon.com price" when they…
As retailers and brands are well aware, the holiday season is an important time to draw in new shoppers, push sales and build customer loyalty. This year, Natural Insight surveyed 1,200 customers to find out who does their holiday shopping in stores, what motivates them, and common stressors that influence their holiday shopping experience.
These days, the retail industry is grappling with “Amazonitis.” Amazon.com has disrupted virtually every sector in the retail market, from food to fashion. In order to survive, retailers, particularly brick-and-mortar businesses, have to give people a reason to come to their stores. They must create a distinctive customer experience, and to that end, they should…
With a focus on increasing shareholder value, L Brands announced last week that it will be shuttering all 23 Henri Bendel stores and the Henri Bendel e-commerce website. The stores include Henri Bendel's Fifth Avenue flagship store as well as smaller-format stores in 11 states. All stores and the website will remain in operation through January 2019, with new merchandise continuing to arrive…
Macy's plans to hire 80,000 seasonal workers for positions at its Macy’s and Bloomingdale’s stores, call centers, distribution centers and online fulfillment centers nationwide for the 2018 holiday season, according to a company press release. Macy’s, which is forecasting a strong holiday shopping season, will staff 23,500 positions at its fulfillment centers to help with…
