Every retail brand understands the e-commerce impact of Amazon Prime and its residual effect on brick-and-mortar locations. Prime satisfies the convenience factor today’s customers are craving — they prefer shopping from their couch over driving to your store. And with Prime membership growing at a rapid rate and more retailers closing their doors, it may…
Walmart announced this week that it's planning to open up dozens more in-store veterinary clinics as well as launch its first online pet pharmacy, hoping to lure more U.S. pet owners who are spending billions of dollars each year. Walmart currently operates 21 veterinary clinics in its stores across six states, but over the next…
Amazon.com took the grocery industry by storm in 2017 when it acquired Whole Foods for $13.7 billion. Now, the world’s largest reseller aims to broaden its reach into the market. The Wall Street Journal reported that Amazon is planning to open new grocery stores in strategic locations across the U.S. The first may open in…
Hudson's Bay Company (HBC) announced today that it's pursuing strategic alternatives for Lord & Taylor, including a possible sale or merger, as part of its strategy to focus on its best opportunities. “This review of strategic alternatives for Lord & Taylor is another example of how we're exploring options to position HBC for long-term success,” said Helena…
In episode 194 of Total Retail Talks, Executive Editor Joe Keenan interviews April Sabral, vice president of retail sales and operations at DAVIDsTEA, a Canadian specialty tea and tea accessory retailer. Listen in as they discuss DAVIDsTEA's use of an employee engagement app to communicate quickly and directly with store associates, how use of the…
Nordstrom waited decades to expand in Manhattan, but now it’s making up for lost time. The upscale department store chain introduced its men’s store last year and is opening a seven-story flagship store this fall. And Nordstrom has more planned for New York City. In September, it will open two small outposts in New York…
When you work for Amazon.com, you rely on two decision-making maxims for everything you do: First, you must test and gather data. Second, you must make decisions based on that data. With the recent announcement that Amazon will create a new grocery concept, the retailer's leadership followed this model to a tee. This is a…
Despite growth in the direct-to-consumer and e-commerce models, when it comes to longevity and success for retail, the physical store remains in the pole position. In fact, only 11 percent of sales are expected to come from e-commerce in 2019. However, stores can't just rest on their laurels and wait for sales to roll in; they have to engage customers and…
CVS Health announced this morning that the drug store chain will open “hundreds” of SmileDirectClub locations inside its stores this year, with plans to open more than 1,000 locations over the next two years. Called a SmileShop, customers can receive a 3D scan of their teeth that will be used to create a pair of…
There was no more potent emblem of the American Century than the Great American Mall. In the decades following the second world war, thousands of malls were built across the United States, and these "pyramids to the boom years," as the writer Joan Didion called them, seemed to epitomize the optimism of the American Dream.…
