2019 was certainly a big year for retail news. Here's a look at the top news stories published by Total Retail in 2019, ranked by number of page views.
I don’t know about you, but I love convenience. I love ordering my groceries from Whole Foods while at the office, and have them waiting on my doorstep by the time I arrive home. Recently, I’m loving being able to pick up online purchases in-store. I order shoes on Nordstrom.com, wait a couple of days,…
The retail go-to market approach continues to evolve. We frequently read about retailers growing, contracting or reinventing their multichannel sales approach. While the second industrial revolution lasted from 1850 to 1914, it seems the current retail revolution is happening at lightning speed. I see the revolution on my daily commute: an ocean of heads down,…
The retail industry today is experiencing some turbulence, to say the absolute least. Technology is advancing faster than we can say “Hey Alexa,” and consumers now have the ability to control many aspects of their lives at the touch of a button. No market is safe from this reinvention revolution. Consider that by 2040, nearly…
Labor compliance issues have long plagued the retail supply chain, from sourcing to brick-and-mortar employee operations. Consider the tragedy at the Triangle Shirtwaist Factory in 1911, perhaps one of the most well-known labor compliance fiascos in the retail industry’s history, which was a direct result of abhorrent worker conditions. Thankfully, compliance issues of this caliber…
The explosion of smartphones and tablets has created a new way of living and working, especially for the 70 percent of workers, known as untethered workers, who don’t sit behind a desk every day. Companies are embracing the mobile shift and have begun to move their IT applications onto mobile platforms for workers who are…
Over nearly three decades, online shopping has ushered in many changes to the retail landscape — one of which is that a growing number of product categories are now commoditized. Whereas previously, shoppers wishing to comparison shop had to travel physically to other stores or seek out new catalogs, now it’s easy to find multiple…
In a new world of retail comes a new set of responsibilities. According to Adobe’s Digital Trends Report, the single most exciting opportunity in 2020 is the customer experience. The Temkin Group found that companies earning $1 billion annually can expect to make an additional $700 million within three years by investing in the customer…
A record 189.6 million U.S. consumers shopped from Thanksgiving Day through Cyber Monday, an increase of 14 percent over last year’s 165.8 million, reports the National Retail Federation (NRF) and Prosper Insights & Analytics. The survey found that 124 million people shopped in stores while 142.2 million shopped on retailers’ websites; 75.7 million did both. Black Friday…
Your customers’ store experience — and impression of your brand — starts and ends with your frontline employees. Store associates are directly responsible for delivering your customer service model. Unfortunately, retail work has long had a reputation for low employee morale and high turnover, which can negatively impact employee satisfaction. Retailers have the opportunity to…
