In this episode of Retail Right Now, Total Retail's Melissa Campanelli and Kristina Stidham discuss an article recently published on Total Retail titled, “Brick-and-Mortar Rethink: 5 Areas to Reconsider,” authored by Melissa Gonzalez, founder of The Lionesque Group. Gonzalez writes that retailers will need to consider a few key areas as they re-engage with customers in…
We are now more than two months into the COVID-19 pandemic, and with that, we’re seeing a new wave of changes in the behavior of shoppers. Many consumers are becoming more accustomed to our current way of life, while also anticipating what shopping will look like for them once this crisis subsides.
Maybe you’re a nonessential retailer cautiously opening pockets of stores across the country. Maybe you’re an essential retailer frantically trying to adjust to this “new normal” while keeping customers and employees safe. No matter which side of the spectrum you’re on, chances are you’re probably thinking about one thing: checklists. Retailers love checklists. Store audits,…
As we navigate the unknown, and slowly prepare for phased regional openings across retail doors, brands and retailers alike can lean in on learnings from the fast and dynamic changes grocers have made to impact efficiencies and create environments that increase safety for the customers they serve. It’s also a time to think “outside the…
Target announced last week that it's in the process of acquiring technology from Deliv, a startup that focuses on last-mile batched delivery. Target is acquiring the technology so it can explore new ways to deliver online orders more quickly while also lowering its shipping costs, according to a May 7 blog post on Target's corporate site. Target…
The spread of COVID-19 has quickly transformed how consumers shop, what they buy and what they want from retailers. And many say these new spending and shopping habits will last long after the crisis lifts. These are a few key findings from Capgemini Research Institute’s "The Consumer and COVID-19" survey of more than 11,000 consumers in the U.S.,…
L Brands, Victoria's Secret's parent company, announced that it has called off its deal with private equity firm Sycamore Partners, CNN reported. L Brands was planning to take the lingerie retailer private, and had reached a $525 million deal with Sycamore Partners three months ago. The deal would have split control of Victoria's Secret, with Sycamore…
At the dawn of a new decade, retailers are finally making headway in catching up to the demands of digital-era consumers. According to Zebra’s 12th annual Global Shopper Study, which analyzes data culled from over 6,000 customers, store associates and retail executives, shopper satisfaction is up overall. Retailers are recognizing that future success hinges on…
The COVID-19 pandemic continues to take a significant toll on the economy worldwide, and the retail sector has been especially hard hit. While many retailers are still in the reactive phase of store closures due to the drastic shift in consumerism, there's an imperative need to outline a plan that will enable retailers to adapt…
Welcome to this week's Retail Resources blog post, a curated list of the best content and resources I've seen over the past week that I hope will help you navigate through the coronavirus pandemic. This week I offer information about leadership, interesting data, employment information, and fun stuff that will hopefully help improve your spirits!…
