Black Friday and Cyber Monday: New Insights on the Most Coveted Holiday Shoppers
September 29, 2021 at 5:12 pm

For many retailers, this holiday season represents a make-or-break moment in what’s been (another) anything-but-normal year. Right now, retailers are planning their promotions and campaigns in hopes of driving big sales around key dates such as Black Friday and Cyber Monday. The savviest data-driven retailers will look to segment their efforts this holiday season in…

Retailers' 2021 Holiday Season Guide
September 29, 2021 at 10:36 am

Kick off the holiday season with Sensormatic’s annual retailer holiday guide which reveals how consumers will shop this holiday season.

3 Ways to Master In-Store CX Amid COVID-19
September 28, 2021 at 7:33 pm

Since the inception of commerce, it seemed customers were at the mercy of retailers in how the two parties would transact. COVID-19 has flipped this: customers are now in control, choosing how they move products from store to home. Buy online, pick up in-store is a perfect example, as retailers shift their operational model to…

New Amazon Department Stores Signal That Physical Retail Lives On
September 28, 2021 at 5:55 pm

Amazon.com's reported plan to open larger footprint department stores in the U.S. is hardly surprising. This move is consistent with what we’ve seen to-date: namely, that Amazon has a long-term road map to transform retail in the U.S. and the world. For the broader retail industry, this signals that physical retail stores are still an…

Sears to Shut Last Store in Home State of Illinois
September 20, 2021 at 7:17 pm

Sears will close its last Illinois-based department store on Nov. 14, when the location in Simon Property Group’s Woodfield Mall shuts its doors for the final time. Transfomco, the parent company for Sears and real estate manager for the Woodfield Mall location, told CNBC in a statement that it will try to keep the space vibrant…

August Retail Sales Rise, Signaling Retail Resilience Entering Q4
September 16, 2021 at 6:04 pm

Retail sales increased during August as consumer demand outweighed the pandemic, supply chain disruptions and other factors affecting spending, the National Retail Federation (NRF) said Thursday. The U.S. Census Bureau reported overall retail sales in August were up 0.7 percent seasonally adjusted from July and up 15.1 percent year-over-year. Despite occasional month-over-month declines, sales have grown…

Deloitte: Holiday Retail Sales Expected to Increase 7-9%
September 14, 2021 at 8:10 pm

Holiday retail sales are likely to increase between 7 percent and 9 percent in 2021, according to Deloitte’s annual holiday retail forecast. Overall, Deloitte’s retail and distribution practice projects that holiday sales will total $1.28 trillion to $1.3 trillion during the November to January timeframe. Deloitte also forecasts that e-commerce sales will grow by 11 percent…

Physical Retail Drives Batteries Plus' Explosive Growth
September 13, 2021 at 9:59 pm

In episode 315 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Joe Malmuth, vice president of franchise development and relations at Batteries Plus, a leading omnichannel retailer of batteries, specialty light bulbs and phone repair services for the direct-to-consumer and commercial channels. Malmuth discusses the 33-year evolution of the Batteries Plus business, his career journey…

New York City Vaccine Requirements Create Significant Compliance Hurdles for Covered Retailers
September 9, 2021 at 7:07 pm

On Aug. 16, New York Mayor Bill de Blasio issued Executive Order 225 (the “Order”) and related guidance regarding the “Key to NYC” vaccination requirements for nearly all patrons, employees, interns, volunteers, and contractors entering indoor dining, entertainment, recreation, and fitness settings. Under these requirements, all individuals age 12 or older must show proof that…

Physical Retail Isn’t Over, it’s Just Getting Started
September 7, 2021 at 12:33 pm

The COVID-19 pandemic forced retailers to transform at never-before-seen speeds in the industry, encompassing an acceleration to digital as stores were forced to shutter their doors. At the height of the global lockdowns, the pandemic widened the gap between physical retail and online commerce. In the U.S. alone, approximately 20,000-25,000 stores were expected to close in…