Investing in Associates is Good for Business
November 29, 2021 at 8:37 am

The tide is turning in retail. Despite staff and supply shortages that may burden shoppers and encumber stores during the holiday season, signs of growing optimism for the future abound. While last year the industry underwent a scourge of bankruptcies and closures, mid-year predictions suggest store openings could surpass store closings for the first time…

Black Friday Off to Slow Start In-Store, Momentum Gaining Online
November 26, 2021 at 11:52 am

According to a CNBC report, retail stores in parts of the country appeared to be less crowded and more muted on Black Friday morning. The exception was Best Buy, which saw long lines of shoppers camping outside of its stores. BMO Capital Markets analyst Simeon Siegel said he was taking the pulse of the consumer at…

CVS to Close 900 Stores Over the Next 3 Years
November 18, 2021 at 7:44 pm

CVS Health said Thursday that it will close about 900 stores over the next three years, as it adjusts to shoppers who are buying more online. The company announced in a news release that it will focus more of its efforts on digital growth and turning its stores into destinations that offer a range of…

Your In-Store Customer Experience and Bottom Line Are Linked. Here’s Why
November 17, 2021 at 4:12 pm

Regardless of retail’s latest headwind, brick-and-mortar organizations continue to embrace their enduring mission: get consumers into retail locations and convince them to part with their money. The emphasis on e-commerce over the past year or so hasn't changed this mission, but it has re-emphasized that customers want unique in-store experiences. Experiences are how you get…

October Retail Sales Rise As Holiday Shopping Starts Early
November 16, 2021 at 8:43 pm

Retail sales rose in October as many consumers began holiday shopping early to avoid any shortages amid pandemic-driven supply chain disruptions that are dominating this holiday season, the National Retail Federation (NRF) said Tuesday. October’s results come as the NRF is forecasting another record-setting holiday season, with sales forecast to grow between 8.5 percent and 10.5…

How Data and Analytics Are Changing the Way Retailers Operate Physical Stores
November 15, 2021 at 11:41 am

Don’t let the hoopla fool you: brick-and-mortar retail is here to stay. This is particularly evident by the news that Amazon.com, the company that aimed to sell everything online, might build a chain of department stores. After numerous retailers announced their plans to close several physical locations, it seems the world’s largest e-commerce company will…

Retail Predictions for the Holiday Season and Beyond
November 11, 2021 at 11:42 am

When thinking of the 2020 holiday season, “normal” is likely the last word that comes to mind for many retailers. Instead, they might think of the last holiday season as “resilient” or “historic.” E -commerce surged then and now, and as another unique holiday season approaches, pair that uniqueness with much improved consumer optimism. Despite…

Back-to-School Foot Traffic Data Indicate a Dull Holiday Season. But it’s Not So Simple
November 9, 2021 at 10:41 am

Despite hopes that this year’s back-to-school shopping season would mark a return to form after a year marred by COVID-19, foot traffic data at the nation’s top retailers indicate the season missed optimistic expectations. Foot traffic from July 5 to Aug. 31 shows that shopping this year aligned more closely with last year’s trends than…

Rite Aid Redesigns Itself for Today's Customer
November 8, 2021 at 8:04 pm

In episode 323 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Andre Persaud, chief retail officer of Rite Aid, the trusted, everyday care connector operating over 2,500 retail pharmacy locations across 17 U.S. states. Persaud discusses Rite Aid's RxEvolution strategy, how the business is redesigning the in-store experience for its customers, and the internal cross-functional…