In a blog post published Friday afternoon, Eddie Lampert, chairman and CEO of Sears Holdings, announced plans for the retailer to shutter more of its stores. The department store chain, which operates the struggling Sears and Kmart stores, will close eight more Sears locations and 35 Kmart stores, as the company "continue[s] to focus on [its]…
There was a time when the mighty shopping mall conquered all. However, U.S. retail has reached a tipping point. As more chain stores close, such as Sports Authority and American Apparel, consumer apathy towards once shiny malls is increasing and new thinking about the delivery of the retail experience is needed to encourage spending and…
Much ink has been spilled hypothesizing about the future of the store. One long-term dream of science fiction writers that's now reality is the introduction of robots into our everyday lives, and this without a doubt includes shopping. Many conversations to this effect are happening in boardrooms and IT departments all over the world. Exactly…
As a brand with a direct-to-consumer (D-to-C) focus, you value your customers. And as a brand that values its customers, you’ve probably been advised — by any number of articles that come up with a quick Google search — to focus on D-to-C as it gives you the most control over the customer experience. This…
Monoprice, the manufacturer and online seller of consumer electronic accessories and small appliances, is opening its first brick-and-mortar store. Located in the company’s Rancho Cucamonga, Calif., headquarters, the 1,900 square-foot store replaces the original will-call store that opened four years ago. The new Monoprice store will feature a series of demo areas for things like…
Analysts at Fung Global Retail & Technology are predicting that 9,452 retail stores will be closed by the end of 2017. If that prediction holds true, that would represent a 361 percent increase in store closings compared to last year. If the current rate of store closings continues through the end of the year, 2017…
In this episode of Retail Right Now, Total Retail's Senior Editor Caitlin Sullivan reviews the top retail news of the week, including why 35 million members quit Amazon Prime, Nike's marketplace strategy, and Bed Bath & Beyond's possible store closures.
Retailers around the world are focused on creating an enhanced in-store shopping experience with passionate sales associates who have intimate knowledge of products and drive engagement on the sales floor. This investment in time and resources are done with the understanding that increasing sales relies on increased customer satisfaction, units per transaction, visual merchandising and…
For home improvement retailer Home Depot, content delivered by email is an important driver of both online and offiline traffic.
