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Are we still leaving hourly workers behind? According to recent research, workplace dissatisfaction is on the rise among the hourly workforce and, unsurprisingly, inflexible scheduling is a primary contributing factor. The same survey found that while 81 percent of salaried workers are satisfied with their flexible work options, just 67 percent of hourly employees report…

Over the next four years, global card transactions are expected to reach more than 1 trillion. That’s a whopping 43 percent increase from 2024, which saw 776 billion transactions. Furthermore, purchase volume on major cards like American Express, Discover, and Mastercard reached $10.773 trillion in 2024, a number likely to only increase over time. The…

On Feb. 12, Rep. Brett Guthrie (R-KY), the new chairman of the U.S. House Committee on Energy and Commerce, together with his vice chairman, Rep. John Joyce (R-PA), announced the creation of the Committee's data privacy working group (PWG) “to bring members and stakeholders together to explore a framework for legislation that can get across…

2024 was the ultimate retail rollercoaster — and not the fun kind you find at a theme park. With rising and falling inflation, jobless claims and consumer sentiment, retailers had a lot to toss and turn about last year. As we venture further into 2025, all eyes are on retailers. Will they adapt to shifting…

In today’s digitally driven world, small businesses no longer rely solely on foot traffic and word-of-mouth referrals. A strong online presence is a critical driver of success, helping businesses connect with new customers, build trust, and create sustainable growth. Yet, many small business owners struggle to establish and maintain an online presence that truly reflects…

The U.S. omnichannel retail media advertising expenditure is projected to reach nearly $130 billion by 2028, accounting for almost a quarter of total media ad spend. As brands strategize for the year ahead, non-endemic retail media is poised to reshape advertising approaches in 2025. Brands Venturing Beyond Traditional Categories Non-endemic retail media are partnerships that…

Leaders across practically every industry have spent the last two years laser-focused on generative artificial intelligence (GenAI). So laser-focused, in fact, that Gartner predicts the technology is sliding into the “Trough of Disillusionment,” where confidence starts to waver as the most talked-about GenAI products struggle to meet expectations. There’s light at the other end of…

Retailers offering online services should be aware of a cybersecurity threat that can impact operations, customer satisfaction, and revenue: automated bots. Leading the charge to an unprecedented surge in malicious bot-driven activity in the retail industry are scalping bots, sophisticated programs designed to purchase high-demand products in bulk. The retail industry is particularly vulnerable. Research…

Today, 773 million consumers worldwide turn to e-commerce platforms to find their favorite fragrances. One of the leading brands in the online perfume industry is Scentbird, a monthly subscription service dedicated to helping people express themselves through scent. Since its launch in 2014, a key ingredient in Scentbird’s success has been balance — specifically, balancing…

Last year, global retail e-commerce sales surpassed $4.1 trillion, underscoring the continued growth of online shopping and the critical need for seamless, secure digital experiences. As e-commerce expands, retailers face the increasing challenge of managing returns. With more online purchases comes a higher volume of returns, often accompanied by greater risks of fraud and digital…

Conversational artificial intelligence is at a tipping point. Beyond customer support, these solutions are being embedded across marketing, sales, IT, and even on search platforms — hinting at a soon-to-be ubiquity. In 2023, conversational AI’s market share was valued at $5.8 billion. By 2028, it’s projected to hit $31.9 billion. These are not the stilted…

Artificial intelligence (AI) is no longer just a buzzword; it’s a game-changer in customer service. Businesses are leveraging AI to transform contact centers from reactive support hubs into proactive, predictive engines that enhance customer experiences and streamline operations. With AI, companies don’t just respond to customer needs, they anticipate them. In this article, I explore…

Big news came out of the Consumer Electronics Show (CES) this year with the launch of Amazon Retail Ad Service, offering up the marketplace giant’s retail media technology to retailers in beta. At first glance, it sounds exciting to adopt the same technology that’s enabled Amazon to secure exceptional advertising profits over the years. But…

Retailers are eager to leverage artificial intelligence (AI) tools to take advantage of unstructured datasets. Unlocking the untapped potential of both structured and unstructured data through AI will help retailers build more meaningful relationships with consumers, boosting brand loyalty and creating more upsell opportunities while optimizing the shopping experience and driving greater product innovation. However,…

Today, delivering a positive and seamless customer experience is more critical than ever for retail success. Customer service teams are the front line of this effort, and their ability to handle complex and diverse scenarios with empathy and confidence can make or break a customer's perception of a brand. This is why training is so…

Let’s face it, today’s business world is fast-paced, complicated and constantly changing. To stay ahead, companies need to make their supply chains as efficient as possible. And one of the biggest game-changers? Being able to track goods accurately and seamlessly from start to finish. It’s not just a nice-to-have anymore; it’s a must. That’s where…

Securing funding is a pivotal step for online retailers looking to scale their business, invest in inventory, or expand marketing efforts. However, before applying for a loan, e-commerce merchants must meet certain financial benchmarks and understand key lending criteria to improve their chances of approval. Here’s what online retailers need to have achieved or understood…

In partnership with Censuswide Research, NCR Voyix recently commissioned a survey of U.S. IT professionals and found that nearly 40 percent of respondents average 86 instances of regular maintenance to their in-store technology stacks each year. The kicker: 40 percent of respondents said these updates can take between two weeks and six months for an…

Customer incivility was one of the less favorable — but perhaps most important — topics of conversation at the NRF Big Show in January. The frequency of difficult interactions with shoppers has led to many frontline retail workers feeling unsafe on the job. Case in point: A 2024 survey by Axonify found 40 percent of…

Increased volatility — in demand, sales, and shipping requirements — is driving complexity for e-commerce fulfillment in 2025. As social media turns traditional shopping on its head, retailers are experiencing massive spikes in demand in the wake of viral trends and surprise brand drops across TikTok, Instagram, and Facebook. Merchants are also implementing more “sales…