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Artificial intelligence is only as good as the data that trains it. If disparate, unorganized data is input to AI-powered tools, the results may be inaccurate or unusable. Research from Nvidia found that while 64 percent of large retailers (annual revenue exceeding $500 million) are already using AI, 22 percent are currently assessing or piloting…

The holiday season is here, which means consumers are ready to spend. Every dollar spent inevitably leads to more customer service inquiries, whether travel, clothes or gifts. Given that the human attention span has dropped a whopping 25 percent in the past few years, brands must deliver personalized service faster than ever. But is it…

As 2024 draws to a close, it’s time for e-commerce strategists and marketers to think about how e-commerce will likely change in the year ahead. From new ways to use artificial intelligence for customer experience to the acceleration of social commerce, and from hot e-commerce growth markets to strategies for protecting e-commerce brands and customers,…

The holiday shopping season brings more than just increased sales. It also ushers in a wave of sophisticated fraud attempts that can leave retailers vulnerable. Last year's VISA warning about increased scam activity across both card-present (CP) and card-not-present (CNP) transactions was just the beginning. Now, with artificial intelligence making impersonation attacks more convincing and…

With the holiday season well underway, retailers are grappling with rising customer expectations and a constantly evolving data landscape. As a result, many organizations struggle to optimize their seasonal marketing approach. From adapting to the decline of third-party cookies to embracing real-time analytics and artificial intelligence-driven insights, the following strategies illustrate how retailers can maximize…

It’s that time of the year when sales take on new horizons and retailers have the opportunity to capitalize on fresh consumer enthusiasm during the holiday season. The festive period is here, and retailers must prepare and refine their approach to make the most of increased sales opportunities. The holiday period proves itself to be…

As retailers face a troubling increase in theft and violent organized retail crime, many have responded by locking products up. While the intent is understandable — and there's no alternative in some markets or for specific product types — the impact on the customer experience (CX) can arguably result in fewer sales and risk of…

Embedded finance refers to the integration of financial services into non-financial platforms, enabling businesses such as retailers to offer banking, lending, insurance and payment services directly within their existing products. This can improve customer satisfaction, loyalty and open new revenue streams. In fact, one study predicts that embedded finance revenue will increase 148 percent from…

In an era when artificial intelligence (AI) is transforming e-commerce, retailers are facing new challenges, including malicious price-scraping bots and rising privacy concerns. AI has created a number of opportunities for the e-commerce landscape, but it isn’t without risks. Consumers are increasingly cautious when considering how their data is used and shared online. Trust is…

Although analysts expect inflation to influence spending behaviors this year, shoppers still plan to spend an average of $1,638 on gifts, travel and entertainment, which is a 7 percent increase from 2023 and a 15 percent jump from 2022. Despite varying predictions for this holiday season, holiday hiring in the retail sector is expected to…

The holiday season is here, and retailer leaders have much on their to-do lists, from hiring extra staff to managing suppliers. Preparing and managing for this shopping surge is complex and time consuming. Modern hybrid unified communications (UC) technology is uniquely positioned to help address the challenges retail managers and their employees face, especially during…

For marketers, no time is more crucial than the holiday season to connect with consumers through personalized offers and messages. This year, personalization is more powerful than ever, with Optimove Insights data showing a 227 percent increase in email engagement due to tailored content. A remarkable 36 percent of consumers say they open marketing emails…

Hot Topic has reportedly suffered a data breach exposing tens of millions of customer records. The data breach happened in October and exposed 57 million unique email addresses, but also included physical addresses, phone numbers, purchases, genders, dates of birth, and partial credit data containing card type, expiry and last four digits, according to data…

As the holiday shopping season approaches, consumer optimism is at its highest in years. Research indicates that 66 percent of shoppers plan to either maintain or increase their holiday spending compared to last year. With inflation easing and purchasing power strengthening, this year’s holiday season is projected to drive a 9.5 percent increase in online…

Retailers face immense opportunities and significant challenges heading into the holiday season. Put simply, the sales volume retailers see is typically far greater than the rest of the year, so preparations must be tight. A successful holiday sales season requires thoughtful planning and strategic use of technology to optimize operations, manage inventory, and protect against…

This video features a panel discussing how retailers are tackling loss prevention and fraud through technology from Total Retail Tech 2024 in Charlotte, NC. Speakers include Sree Sreedhararaj, Chief Technology Officer, IPSY; Karen Beebe, Chief Technology Officer, Bealls, Inc.; Adam Gunnett, Director, IT and Business Intelligence, Busy Beaver Building Centers; and moderator Sucharita Kodali, Vice…

As the landscape of online shopping evolves, so do consumer expectations around how their orders are fulfilled. Recent research by HubBox explores key trends, challenges and motivations shaping the future of e-commerce, where delivery options extend beyond traditional home delivery to meet diverse needs. The Dominance of Home Delivery Seventy-six percent of American shoppers receive…

The holiday season is around the corner once again, and it's just as important as ever for retailers and customers to remain vigilant against holiday cyberattacks. The hustle and bustle of the period — from Black Friday to Christmas — is a great time for cybercriminals to target businesses as purchases and foot traffic increase.…

As the holiday season approaches, retailers are gearing up for what is traditionally one of the busiest times of the year. One trend that's steadily gaining momentum — and for good reason — is the move away from plastic gift cards and to digital. The gift card industry is massive. In 2021, an estimated $171…

According to Statista, Halloween consumer spending this year in the U.S. is estimated to reach $3.5 billion, a significant jump from previous years. With spending steadily increasing, brands must take action to provide efficient service and high-quality customer experiences even during peak seasonal times. Delivering high-quality customer experiences during the build-up to Halloween is critical for…