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Research shows that cyberattacks against retail businesses are rising year-over-year — and that ransomware, in particular, is becoming a major concern. With these worries in mind, what more can retail businesses do to protect themselves against hackers and bad actors? And what lessons can they learn from some of the biggest breaches in recent years?…

E-commerce businesses face significant cybersecurity threats, accounting for 75 percent of all fraud, data breaches, and financial theft. These businesses are prime targets for cybercriminals, who exploit weaknesses in third-party software, payment gateways, and customer account security, leaving online stores vulnerable to devastating attacks. A data breach can cause significant disruption to operations, limit productivity,…

The retail industry is innovating, with artificial intelligence leading the way. In this article, I’ll explore the key tech trends set to shape the sector in 2025 — and how they will transform customer experiences and operations. 1. AI-Driven Personalization and Customer Service In 2025, the retail landscape will see a new level of AI-driven…

As digital shopping grows, e-commerce platforms face the critical challenge of securing customer data. AuthenticID’s 2024 Mid-Year Fraud Report highlights that fraudulent transactions increased more than 73 percent in the first half of 2024, while account takeover (ATO) attacks rose by an astonishing 354 percent in 2023. These trends underscore the essential need for robust…

At retailers of all sizes, the brick-and-mortar store is going fully “phygital.” From mobile payments to QR code activations to cashierless shopping, retailers are employing new systems and devices to enrich the in-store experience. At the same time, they’re making critical investments on the employee backend, with services like improved point of sale (POS) and…

As cyber threats continue to rise, more retailers are taking action to strengthen their cybersecurity. Investing in new cybersecurity mechanisms isn’t the only way to strengthen your security posture. Cloud-based solutions can help you improve both physical and cybersecurity. How Do Cloud Solutions Strengthen Cybersecurity? Today, physical security and cybersecurity are interlinked. The right physical…

The rise of artificial intelligence-on-device technology will fuel the next major growth spike in mobile e-commerce, driving innovative retail brands ahead of the laggards. In 2025, AI-on-device technology like Apple Intelligence on iOS and Google Gemini on Android will transform the mobile user and consumer experience with personalized shopping experiences, easier search and discovery, and…

We’ve seen an alarming increase in cyberattacks targeting retail companies in recent years. For example, Hot Topic’s breach of 350 million customers’ data made headlines as the biggest retail breach to date. Unfortunately, this incident isn’t isolated. Breaches are happening more frequently and are growing in severity. Here’s what you need to know to keep…

Fraud is a significant issue that retailers are actively trying to combat. And it’s only increasing. Research from March 2024 found that 60 percent of e-commerce merchants experienced a rise in overall fraud levels. What’s the reason? Criminals have taken advantage of the rise of e-commerce by combining it with the fundamental digital skills needed…

The retail landscape is undergoing a monumental transformation, driven by rapid advancements in technology and shifting consumer expectations. At the center of this change lies the integration of omnichannel strategies and the explosive influence of social media in driving sales. To stay relevant and thrive, retailers must embrace these shifts and deliver seamless, personalized and…

For retailers aiming to stay ahead, operational excellence is a non-negotiable. From temperature challenges to equipment malfunctions, potential disasters can arise at any moment. The ability to swiftly detect and address them is critical. Easily the difference between preserving inventory and losing sales, it's crucial that retail managers integrate effective process management practices that minimize…

Beyoncé offered some pointed advice for securing something you like: You shoulda put a ring on it. Security teams in the retail commerce sector should take note. If you aren’t putting a ringfence around critical applications, your sensitive data is at risk. Yet many organizations are still using outdated segmentation methods that are no match for…

Imagine two pairs of your favorite sneakers: one purchased from a trusted local store and the other delivered from a popular e-commerce giant. They might look identical, but what if I told you there’s a real chance the second pair could be fake? Last year alone, more than 7 million counterfeit items were seized —…

As online retailers embrace artificial intelligence-powered innovations and new e-commerce tools in pursuit of growth, they’re also opening the door to a rising wave of cyber threats. In Q3 2024 alone, cyber attacks surged 75 percent year-over-year and rose 15 percent from the previous quarter. From new AI-driven attack vectors to identity and supply chain…

It’s true that as technology helps us do things quicker, our patience thins. A 2024 Sauce Labs survey found that 82 percent of respondents thought sites or apps contained too many steps. Added to the challenge, 30 percent of customers who do make it to payment are returning their purchases. A good website presence is…

January is a crucial time for retailers as crowds flock to stores for discounts, demanding not just attractive deals but the shopping experience to match. In this busy period, mobile connectivity becomes the linchpin for both customer satisfaction and operational efficiency. The days when a good deal alone could satisfy customers are long gone. Today’s…

It’s almost that time of year again ... NRF, one of the biggest retail shows, is back for 2025. Retail’s Big Show invites more than 6,200 brands from around the world to the Big Apple to unveil the latest trends and insights the retail sector can expect throughout the year. NRF 2025 is expected to…

Despite the rise of e-commerce, in-store shopping remains a vital part of the retail landscape. An analysis of omnichannel shoppers at Kroger stores shows this cohort still makes 83 percent of their visits in-store. Additionally, approximately 75 percent of omnichannel shoppers claim that they prefer to head to a store to purchase fresh produce, bakery…

Retailers of all sizes, whether small boutique shops or national chains, face numerous challenges when it comes to fulfilling their tax obligations to local governments. While much attention is often given to the financial burden of taxes themselves, the administrative processes involved in paying these taxes can be equally daunting and time consuming for retailers.…

As a lawyer and entrepreneur, I’m fascinated by the legal and business landscape for e-commerce retailers. Amid the opportunities technology continues to open for the industry, legal challenges abound, especially around privacy laws, the lawsuits they spawn, and how retailers can best avoid or prepare for them. The first thing to know is that any…