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        Staying Secure: Making Returns Friction-Free Year-Round
        March 25, 2025 at 12:03 pm

        Last year, global retail e-commerce sales surpassed $4.1 trillion, underscoring the continued growth of online shopping and the critical need for seamless, secure digital experiences. As e-commerce expands, retailers face the increasing challenge of managing returns. With more online purchases comes a higher volume of returns, often accompanied by greater risks of fraud and digital…

        3 Essential Steps to Scaling Conversational AI for Customer Engagement
        March 24, 2025 at 9:47 am

        Conversational artificial intelligence is at a tipping point. Beyond customer support, these solutions are being embedded across marketing, sales, IT, and even on search platforms — hinting at a soon-to-be ubiquity. In 2023, conversational AI’s market share was valued at $5.8 billion. By 2028, it’s projected to hit $31.9 billion. These are not the stilted…

        10 Ways AI is Revolutionizing Customer Service
        March 24, 2025 at 8:55 am

        Artificial intelligence (AI) is no longer just a buzzword; it’s a game-changer in customer service. Businesses are leveraging AI to transform contact centers from reactive support hubs into proactive, predictive engines that enhance customer experiences and streamline operations. With AI, companies don’t just respond to customer needs, they anticipate them. In this article, I explore…

        How Retailers Can Maintain Independence as Amazon Expands its Retail Ad Service
        March 19, 2025 at 12:58 pm

        Big news came out of the Consumer Electronics Show (CES) this year with the launch of Amazon Retail Ad Service, offering up the marketplace giant’s retail media technology to retailers in beta. At first glance, it sounds exciting to adopt the same technology that’s enabled Amazon to secure exceptional advertising profits over the years. But…

        Before Leveraging AI Tools, Data Ecosystems Must Be AI-Ready
        March 18, 2025 at 11:11 am

        Retailers are eager to leverage artificial intelligence (AI) tools to take advantage of unstructured datasets. Unlocking the untapped potential of both structured and unstructured data through AI will help retailers build more meaningful relationships with consumers, boosting brand loyalty and creating more upsell opportunities while optimizing the shopping experience and driving greater product innovation. However,…

        Enhancing Customer Service With AI Roleplay Simulations: A Game-Changer for Retailers
        March 15, 2025 at 1:50 pm

        Today, delivering a positive and seamless customer experience is more critical than ever for retail success. Customer service teams are the front line of this effort, and their ability to handle complex and diverse scenarios with empathy and confidence can make or break a customer's perception of a brand. This is why training is so…

        The Power of Tracking: How RFID, Barcodes, and Bluetooth Tags Are Revolutionizing Supply Chains
        March 11, 2025 at 12:57 pm

        Let’s face it, today’s business world is fast-paced, complicated and constantly changing. To stay ahead, companies need to make their supply chains as efficient as possible. And one of the biggest game-changers? Being able to track goods accurately and seamlessly from start to finish. It’s not just a nice-to-have anymore; it’s a must. That’s where…

        What Online Retailers Need to Know Before Seeking a Loan
        March 5, 2025 at 7:52 pm

        Securing funding is a pivotal step for online retailers looking to scale their business, invest in inventory, or expand marketing efforts. However, before applying for a loan, e-commerce merchants must meet certain financial benchmarks and understand key lending criteria to improve their chances of approval. Here’s what online retailers need to have achieved or understood…

        Tips for Retailers to Avoid Tech Security Outages
        March 5, 2025 at 7:14 pm

        In partnership with Censuswide Research, NCR Voyix recently commissioned a survey of U.S. IT professionals and found that nearly 40 percent of respondents average 86 instances of regular maintenance to their in-store technology stacks each year. The kicker: 40 percent of respondents said these updates can take between two weeks and six months for an…

        3 Ways Body-Worn Cameras Empower Retail Employees as Customer Incivility Rises
        March 4, 2025 at 9:45 am

        Customer incivility was one of the less favorable — but perhaps most important — topics of conversation at the NRF Big Show in January. The frequency of difficult interactions with shoppers has led to many frontline retail workers feeling unsafe on the job. Case in point: A 2024 survey by Axonify found 40 percent of…

        Taming E-Commerce Marketplace Volatility to Boost Gross Merchandise Value
        March 4, 2025 at 9:20 am

        Increased volatility — in demand, sales, and shipping requirements — is driving complexity for e-commerce fulfillment in 2025. As social media turns traditional shopping on its head, retailers are experiencing massive spikes in demand in the wake of viral trends and surprise brand drops across TikTok, Instagram, and Facebook. Merchants are also implementing more “sales…

        What's in Store for Retail Media Networks in 2025
        February 26, 2025 at 12:53 pm

        The retail media hype seems to have hit a fever pitch over the past 12 months, but the dollars flowing in proved that it’s far more than just an ad tech-driven buzzword. eMarketer says the ecosystem raked in about $43 billion in 2023, and it’s now expected to reach nearly $85 billion by 2027. Big…

        Lessons From Retail Data Breaches: Key Takeaways for Prevention
        February 20, 2025 at 8:51 pm

        Research shows that cyberattacks against retail businesses are rising year-over-year — and that ransomware, in particular, is becoming a major concern. With these worries in mind, what more can retail businesses do to protect themselves against hackers and bad actors? And what lessons can they learn from some of the biggest breaches in recent years?…

        Securing E-Commerce in an Age of Relentless Cyber Threats
        February 19, 2025 at 10:20 am

        E-commerce businesses face significant cybersecurity threats, accounting for 75 percent of all fraud, data breaches, and financial theft. These businesses are prime targets for cybercriminals, who exploit weaknesses in third-party software, payment gateways, and customer account security, leaving online stores vulnerable to devastating attacks. A data breach can cause significant disruption to operations, limit productivity,…

        Tech Trends for 2025: How AI Will Continue to Shape the Retail Space
        February 18, 2025 at 9:16 am

        The retail industry is innovating, with artificial intelligence leading the way. In this article, I’ll explore the key tech trends set to shape the sector in 2025 — and how they will transform customer experiences and operations. 1. AI-Driven Personalization and Customer Service In 2025, the retail landscape will see a new level of AI-driven…

        Strengthening Security for E-Commerce With Reauthentication
        February 17, 2025 at 10:56 am

        As digital shopping grows, e-commerce platforms face the critical challenge of securing customer data. AuthenticID’s 2024 Mid-Year Fraud Report highlights that fraudulent transactions increased more than 73 percent in the first half of 2024, while account takeover (ATO) attacks rose by an astonishing 354 percent in 2023. These trends underscore the essential need for robust…

        Optimizing Cellular Connectivity at Big-Box and Small-Box Retailers
        February 17, 2025 at 8:34 am

        At retailers of all sizes, the brick-and-mortar store is going fully “phygital.” From mobile payments to QR code activations to cashierless shopping, retailers are employing new systems and devices to enrich the in-store experience. At the same time, they’re making critical investments on the employee backend, with services like improved point of sale (POS) and…

        Cloud Solutions Boost Cybersecurity Measures for Retailers
        February 12, 2025 at 3:25 pm

        As cyber threats continue to rise, more retailers are taking action to strengthen their cybersecurity. Investing in new cybersecurity mechanisms isn’t the only way to strengthen your security posture. Cloud-based solutions can help you improve both physical and cybersecurity. How Do Cloud Solutions Strengthen Cybersecurity? Today, physical security and cybersecurity are interlinked. The right physical…

        The Cyber Fraud Imperative for AI-Powered E-Commerce Apps
        February 4, 2025 at 11:06 am

        The rise of artificial intelligence-on-device technology will fuel the next major growth spike in mobile e-commerce, driving innovative retail brands ahead of the laggards. In 2025, AI-on-device technology like Apple Intelligence on iOS and Google Gemini on Android will transform the mobile user and consumer experience with personalized shopping experiences, easier search and discovery, and…

        As Retail Breaches Soar, is Your Customer Data Safe?
        January 29, 2025 at 2:51 pm

        We’ve seen an alarming increase in cyberattacks targeting retail companies in recent years. For example, Hot Topic’s breach of 350 million customers’ data made headlines as the biggest retail breach to date. Unfortunately, this incident isn’t isolated. Breaches are happening more frequently and are growing in severity. Here’s what you need to know to keep…