Social media has changed the way our entire world works. Everyone has an equal voice and immediate access to vast networks of friends and followers. Customers are vocal —sometimes passionate—about the brands, products and services they use, and what they like and dislike. For marketers and PR professionals, this isn’t news. Anyone can build their brand using social media platforms, but without the right know-how, you are just treading water. Make better use of your social media efforts by applying expert knowledge.