4 Crucial Trends for the 2018 Holiday Retail Season

As ticket volume invariably rises during the holidays, companies can find it challenging to manage both the influx of customers and the accompanying surge of support tickets. What’s more, that ticket surge will vary by channel, along with increasing service expectations for the channel of their choice. This report evaluates trends in customer service from past holiday seasons, what they mean for retailers, and how companies can better prepare for this year’s holiday season — the biggest, most crucial time of year for customer support.

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