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"2023 Retail Technology Report: An Analysis of Trends, Buying Behaviors, and Future Opportunities"

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Once again, Total Retail has surveyed retail executives and technology decision-makers to gain insights into the impact of technology on both internal operations and customer shopping experiences. This annual report dives into retailers’ current usage of technology, future technology needs and wants, and the processes within their organizations for technology purchasing.

Key insights from the report include:

• spending on inventory and order management takes priority;
• technology spending plateaus;
• generative AI is the technology that retailers are most intrigued by and willing to increase their spending on;
• retailers are prioritizing technology investments based on cost of ownership and ease of integration with existing systems; and
• much more!

Download this report to benchmark yourself against the competition and discover future technology adoption and spending trends that can help position your organization for future success.

Total Retail’s 2023 Retail Technology Report was produced in conjunction with KWI, a retail point-of-sale and omnichannel platform.

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