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Terry Jukes
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I recently toured a long-standing B-to-B catalog company and was struck by the aura of its offices and people. As I walked through its call center, telephone reps were smiling and happy. They graciously said hello to me as a visitor (when they really had no clue who I was), and were courteous, polite and respectful of each other and themselves. Their body language spoke volumes.
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Terry Jukes
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