In episode 376 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jenna Arca, director of workforce development at The Home Depot, the largest home improvement retailer in the United States. Arca discusses the launch of The Home Depot's Path to Pro job-seeker marketplace for skilled tradespeople and hiring trade professionals (0:47), the origin of the job network initiative (1:13), and how the retailer is collecting customer feedback about the program (2:11).
Furthermore, Arca details how both skilled tradespeople and pro customers can join the network (3:24), how The Home Depot is promoting the Path to Pro network and associated programs (3:54), and the simple steps required to join the network (6:40). Lastly, Arca discusses the goals set for the Path to Pro network (8:57) and plans to continually improve the network going forward (10:42).
Jenna Arca is director of workforce development at The Home Depot. Her team focuses on reducing the barrier to entry for the next generation of trades professionals and provide pros access to ready-to-hire candidates. The Path to Pro program includes the Path to Pro Network, which is a first-of-its-jobseeker marketplace, exclusively for the skilled trades, as well as the Path to Pro Skills Program offering free entry-level training and PathtoPro.com. Arca joined The Home Depot in 2010, and throughout her career has held a variety of roles in store operations, Homedepot.com, pro, loyalty, and talent acquisition.