In episode 137 of Total Retail Talks, recorded at this year's NRF Big Show in New York City, Hampton Catlin, vice president of engineering at Rent the Runway, discusses how the fashion brand that provides designer dresses, apparel and accessories for rental is using in-store kiosks to expedite the pickup and drop-off of orders. Catlin also offers his advice on how retailers can better leverage technology in-store to improve customer experience.