Shep Hyken

Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.

In an entertaining keynote speech that kicked off the National Conference on Operations & Fulfillment in Orlando, Fla. last week, Shep Hyken, author, professional speaker and consultant to companies on building loyal relationships with their customers and employees, listed 10 "Moments of Magic" that'll help businesses win customers for life.

More Blogs