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L.L.Bean has done it again. For the third time this year, the Freeport, Maine-based apparel and outdoor gear retailer has topped the customer service charts. According to StellaService, a customer service benchmarking company, L.L.Bean was rated in the top 25 in all categories, earning the top spot for best overall customer service in July 2014.
As spring sports move into full swing, Under Armour's customer service team is ready to play ball. The sportswear retailer topped three of four categories in STELLAService's Monthly Benchmarks report for March. Under Armour was dominant in phone support, besting its peers in issue resolution, product knowledge, policy knowledge and total time to reach a live agent. The retailer's email issue resolution was 20 percent better than its closest competitor in the metric. And, the company had the best package quality and fit in the vertical.
