5 trends that will impact retail CX in 2023

A raft of economic concerns, including inflation, have retail customers tightening budgets in 2023. These data-driven trends and insights will help brands meet customer expectations, drive improvements, and deliver stronger customer experiences. Download the report to learn why value—not just pricing—is a key CX driver + differentiator, what customers expect from their digital retail experiences, and how front-line employees are essential to a value-forward experience.