![](https://www.mytotalretail.com/thumb/?src=/wp-content/uploads/sites/14/2015/04/blog_generic_185px1.jpg&w=51&h=51&c=true)
By
Terry Jukes
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
I recently toured a long-standing B-to-B catalog company and was struck by the aura of its offices and people. As I walked through its call center, telephone reps were smiling and happy. They graciously said hello to me as a visitor (when they really had no clue who I was), and were courteous, polite and respectful of each other and themselves. Their body language spoke volumes.
0 Comments
View Comments
- Categories:
- Management
![](https://www.mytotalretail.com/thumb/?src=/wp-content/uploads/sites/14/2015/04/blog_generic_185px1.jpg&w=51&h=51&c=true)
Related Content
Comments