Winterthur

Having recently signed licensing agreements with the catalog brands from nonprofit organizations, Winterthur Museum and the National Wildlife Federation, Allston, Mass.-based catalog holding firm BlueSky Brands now operates five titles, including Paragon Gifts, Bits & Pieces and Bits & Pieces UK. BlueSky Brands CEO Richard Hebert discussed with Catalog Success his company’s recent acquisitions, business strategies and plans for the future. Catalog Success: What are BlueSky Brands’ goals? Richard Hebert: We’re looking to grow organically, as well as through acquisition. We’ve been pretty acquisitive so far, having obtained five retail direct-to-consumer brands in addition to the AB&C Group, our fulfillment company. And you will certainly see

Catalogers know the Web can be a valuable place to sell product. However, it’s likely that many are missing the chance to generate even more sales via the Web. To boost your chance at success, pay as much attention to closing the sale online as you would in your print catalogs—perhaps even more so due to the nature of the Web. Therefore, to convert more of your Web shoppers into buyers, consider three key points in your Web-shopping process: online customer service; shipping and handling; and order-taking and processing. Online Customer Service Here are two commonly held misconceptions about online customer service: