Wal-Mart
February 23, 2016 at 11:33 am
Wal-Mart has consistently earned a low opinion from consumers, but CEO Doug McMillon has vowed to improve the retailer's standing with customers. So how's that working out? Not great, at least not yet. The world's largest retailer slipped two points in the latest American Customer Satisfaction Index (ACSI), holding fast to its last-place ranking among department and…
February 4, 2016 at 10:16 am
For most of the past 20 years, Wal-Mart Stores Inc. has let another company build and operate gas stations in the parking lots of its stores. Now, the retailer has decided it wants to pump its own gasoline. Last week, Wal-Mart executives told Murphy USA Inc. that going forward it will build and operate its own…
February 3, 2016 at 10:22 am
Retail product returns (i.e., reverse logistics) are a crucial component of the overall relationship between customer and retailer. According to the National Retail Federation (NRF), Americans returned $260 billion in merchandise last year, a 66 percent increase from five years ago, and a quarter of that was during the holiday season. The significant increase in…
January 22, 2016 at 10:33 am
Wal-Mart Stores Inc unlawfully retaliated against workers who participated in strikes in 2013 and must offer to reinstate 16 dismissed employees, a National Labor Relations Board judge ruled on Thursday. Administrative Law Judge Geoffrey Carter said in a ruling posted on the board's website that the U.S. retailer violated labor law by "disciplining or discharging several…
January 21, 2016 at 10:23 am
Most Wal-Mart employees in the U.S. will get a raise next month as part of the second phase of the company's commitment to higher wages. More than 1.2 million workers at Wal-Mart and Sam's Club will see a pay bump on Feb. 20, in line with the company's promise to bring its minimum hourly wage up…
January 18, 2016 at 9:38 am
Friday morning’s news that Wal-Mart plans to close 269 stores will certainly have an effect on walk-in retail — especially if you’re on the hunt for inexpensive big-screen televisions, ammunition or Garth Brooks’ exclusive-to-Wal-Mart “Blame It On My Roots” box set. But what effect will the closures have on the way you look when you…
January 15, 2016 at 11:00 am
Wal-Mart said Friday it will close 269 stores across the globe, including 154 in the U.S. The world's largest retailer also will open as many as 405 stores globally in the coming fiscal year, as it shifts its focus toward supercenters and Neighborhood Markets in profitable locations. In all, 16,000 employees will be impacted by the…
January 8, 2016 at 9:36 am
Wal-Mart Stores, the world's largest retailer, faces a lawsuit in Pennsylvania claiming store employees negligently allowed an underage, intoxicated customer to buy a box of bullets later used to commit three murders. The lawsuit, filed in Philadelphia by families of the victims, seeks compensatory and punitive damages from Wal-Mart and several employees at its Easton, Pennsylvania,…
December 11, 2015 at 9:42 am
Wal-Mart U.S. Chief Marketing Officer Stephen Quinn plans to step down in January after more than a decade at the company. In turn, Wal-Mart will hire former Target Chief Marketing Officer Michael Francis as a consultant and possibly to work with an ultimate successor. Wal-Mart Spokeswoman Deisha Barnett said Mr. Quinn will retire as of Jan.…
December 10, 2015 at 10:40 am
Wal-Mart Stores Inc said it would launch "Wal-Mart Pay," becoming the first U.S. retailer to offer its own payment feature. Wal-Mart Pay will expand consumer payment options and increase the speed of checkouts, and will be introduced in select U.S. stores on Thursday and in additional stores after the holiday season, Wal-Mart executives said on…
