Wal-Mart

Those smiley door greeters are back at Wal-Mart. The nation's largest retailer said in a blog post this week that it's bringing back door greeters to a majority of its 5,000 stores by mid-summer to improve customer service. For stores which have been selected as higher risks for thefts, Wal-Mart will position a "customer host," who…

Wal-Mart has joined a growing list of retailers issuing calls for a few good startups to help solve some sticky technology problems and create more compelling shopping experiences. The world’s largest retailer is hosting an open call, inviting startups to its Bentonville, Ark. headquarters to pitch to top executives. The program is being led by Wal-Mart’s Lab…

When San Francisco resident Catherine Lelong recently received a delivery from Sam’s Club, she was confused: She didn’t remember having placed an order with the membership club. She was right. Lelong hadn’t placed an order from Sam’s Club, but she eventually realized that the bottle of detergent inside the box was something she had recently ordered…

In a continuing effort to grow product assortment online, Wal-Mart announced last week that it has partnered with ChannelAdvisor to integrate its third-party marketplace with the cloud-based e-commerce solutions provider. The news was announced at the ChannelAdvisor Catalyst Americas conference in Las Vegas. The partnership will enable Wal-Mart to increase the number of retailers and…

If you're tired of how much longer checkout at a store is taking since the rollout of new chip-enabled credit and debit cards, relief may be on the way. Visa said on Tuesday it had upgraded its software to improve the processing of chip-enabled cards and reduce checkout times. The payments company said the upgrade will…

Wal-Mart is rolling out new cash-back rewards for its credit and prepaid cards. The retailer's cards — the Wal-Mart MasterCard, Wal-Mart credit card and prepaid MoneyCards — will now offer 3 percent back on purchases made on Walmart.com, 2 percent back on fuel purchases at Wal-Mart or Murphy USA gas stations, and 1 percent back on…

Every retailer hopes to earn not just wallet share, but also the loyalty of its customers. A delighted and loyal customer will keep coming back, spend more money while there, and go one step further by recommending their favorite retailer to friends and family. Recently, Market Force Information announced the results of its annual fashion…

The new owner of Mills Fleet Farm has named a former Wal-Mart executive as CEO of the outdoors-goods retailer. The new Mills CEO, Duncan Mac Naughton, was chief merchandising and marketing officer at Wal-Mart until November 2014, when he left in a top-management shuffle after five years with the national discounter. Family-owned Mills Fleet Farm announced in…

This article explains what CRM retargeting is, why you should use it and how it can increase conversions.

Wal-Mart cut more than 100 jobs at its Bentonville, Arkansas headquarters this week, in a new round of layoffs by the retailer. The latest cuts, first reported by The Wall Street Journal, follow the layoff of 450 workers at its home office in October. These cuts are separate from any occurring at the 100 or so…