Service Management Group

A raft of economic concerns, including inflation, have retail customers tightening budgets in 2023. These data-driven trends and insights will help brands meet customer expectations, drive improvements, and deliver stronger customer experiences. Download the report to learn why value—not just pricing—is a key CX driver + differentiator, what customers expect from their digital retail experiences, and how front-line employees are essential to a value-forward experience.

In this bonus episode of Total Retail Talks, Kristina Stidham and Joe Keenan discuss Total Retail's recently released report, The Changing Consumer: Adopting Digital Marketing Strategies to Acquire and Retain Today and Tomorrow’s Customer, produced in conjunction with customer feedback management leader Service Management Group (SMG). As retailers seek to both acquire new customers as well retain existing…

The omnichannel shopping behaviors that accelerated during the pandemic, and consumers’ expectations that retailers deliver upon them, will undoubtedly remain. Convenience is king; anything that makes a consumer’s life more convenient is going to be of value to them. This insightful resource addresses how retailers can optimize their digital marketing strategies to best adapt to ever-evolving consumer behavior and rising expectations.