Radial

Doug Wilcox is a man with a problem. As the manager of eCommerce operations for the lifestyle retailer, Luma, it’s his job to dispatch hoodies to their new owners. But Luma’s current system can’t track inventory across supply channels. See how eBay Enterprise can help.

With over 400 stores, Shoe Carnival needed a distribution system that was fast and easy to ensure it kept its customers happy and coming back. eBay Enterprise’s Ship-from Store solution made the company’s eCommerce store their largest one—almost overnight. Business is booming and Shoe Carnival ships out over 99% of its orders within two days. Speed, flexibility, and reliability are the eBay Enterprise difference.

Now you can have a true omnichannel infrastructure: a system of record for orders and inventory across your distribution centers, stores, and suppliers. With the latest retail optimized smart order management solutions, your inventory and order management is a breeze. You can turn your physical stores into distribution centers and even fulfill products directly from your supplier.

82% of retailers agree the rise in customer expectations increases the need for streamlined inventory management. RIS News and Radial outline everything you need to develop a sophisticated supply network, a strong focus on customer demands, and analytic technologies to increase revenue and improve loyalty. READ MORE.

82% of retailers agree the rise in customer expectations increases the need for streamlined inventory management. RIS News and Radial outline everything you need to develop a sophisticated supply network, a strong focus on customer demands, and analytic technologies to increase revenue and improve loyalty. Read More.

Using the right omnichannel approach to intelligently and profitably fulfill eCommerce orders is critical in order to meet needs of your customers’ during the holiday shopping season. Download our holiday white paper to learn the omnichannel strategies, technologies & processes to help you achieve your revenue goals this peak season. Download Report.

Using the right omnichannel approach to intelligently and profitably fulfill eCommerce orders is critical in order to meet needs of your customers’ during the holiday shopping season. Download our holiday white paper to learn the omnichannel strategies, technologies & processes to help you achieve your revenue goals this peak season. Download Report.

This new Gartner report, compliments of Radial, identifies key steps customer care leaders should take in order to leverage the latest technologies in AI and machine learning to reduce friction and elevate customer experience. Read more.

71% of customers expect agents to have knowledge of their previous interactions with the brand proving the need for retailers to invest in the right tools, technology and training required to deliver excellent customer service. Read our new study with CFI to learn more about customer care perceptions and expectations.

82% of retailers agree the rise in customer expectations increases the need for streamlined inventory management. RIS News and Radial outline everything you need to develop a sophisticated supply network, a strong focus on customer demands, and analytic technologies to increase revenue and improve loyalty. Read More.

The explosion of smartphones requires retailers to optimize for mobile and provide a seamless shopping experience for consumers. Download this white paper from Radial to learn seven ways to optimize your omnichannel retail strategy for mobile and improve customer satisfaction without sacrificing profits.

Forty-five percent of online traffic during the holiday season came from mobile, an increase of 25.5% year over year. Furthermore, one out of four online purchases was done on a mobile device this season up from 18.6% in 2013. Traffic on mobile exceeded desktop traffic for the first time on Thanksgiving, reaching 52.1%. Find out many more trends and commerce hot topics in the 2015 Holiday Commerce Marketing Guide.

Plan Ahead – Make sure your holiday promo calendar spans go days or more. Planning ahead puts you in an optimal position for success.

Turn your stores into a strategic asset by creating a virtual distribution center across your network of physical locations with our Ship-from Store solution. eBay Enterprise is delivering this purpose-built, modular SaaS solution at an unparalleled rate with more than 30 brands and 22 retailers live across 13 countries. Coupled with our expertise in omnichannel executive strategy and store operational best practices, you can quickly realize significant revenue increases.

While every aspect of the digital world continues to advance at a rapid pace, the adoption of mobile technologies is particularly striking. A wide range of form factors and devices has revolutionized virtually all facets of consumer behavior. This has in turn put pressure on retailers, marketers, designers, and every other corner of the retail industry to better understand just how consumers are using their ever-increasing arsenal of devices.

Not sure what to focus on for a successful holiday season? Consider these top five paid search and social trends as you’re building your holiday strategy.

New research from WBR and Retail Delivery reveals that 88% of retailers with new supply chain initiatives said it has helped them exceed customer expectations Download the survey results, sponsored by Radial, to learn how to support a seamless experience at every touchpoint in your supply chain.

Customer service has become a key component of customer lifetime value, so retailers need to invest in service options providing choice and convenience to customers. Radial and CFI Group surveyed 500 online shoppers to better understand their experiences throughout the customer service journey. Download the infographic and report now.