Nordstrom

Nordstrom has redesigned its fashion rewards loyalty program to include added benefits such as complimentary services and point incentives. As part of an effort to build customer loyalty, the new program includes complimentary alterations up to $100 based on varying benefit levels, triple point days, and Nordstrom Rack point participation.

After getting women hooked on fancy handbags and expensive shoes in recent years, retailers are trying to rekindle a love affair with clothes. Department stores are leading the charge, with Saks, Nordstrom and Macy’s improving in-house clothing lines and refurbishing women’s departments.

A young man is making great strides in the modeling world despite what many might see as an impediment — Down syndrome. His name is Ryan and he appears in the new Target circular, just months after an appearance in the Nordstrom catalog.

San Francisco -- The 15 cities with the most shopping activity on Black Friday 2011 were Manhattan, N.Y.; San Francisco; Los Angeles; Brooklyn, N.Y.; San Jose, Calif.; Seattle; Chicago; San Diego; Houston; Atlanta; Dallas; Saint Louis; Portland, Ore.; Austin, Texas; and Minneapolis, according to mint.com, an online personal finance site. The 10 national merchants with the most shopping activity on Black Friday, mint.com reported, were Apple, Best Buy, Nordstrom, Kohl’s, Macy’s, Target, Wal-Mart, Gap, Old Navy and Amazon. After comparing user spend from Black Friday 2011 to last year’s spend, Mint.com found that: Atlanta, New York and Houston

Nordstrom has launched its new Facebook app, dubbed the Nordstrom Santa, aimed to help users hint at which gifts they’d like through social networking sites. Shoppers simply pick out a gift item from Nordstrom’s website and enter the URL on Nordstrom’s Facebook page.

Whether it’s an unbeatable return policy, a helpful sales associate or 24-hour shopping convenience, holiday shoppers define customer service in a variety of ways. The National Retail Federation Foundation has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

Washington, D.C. -- The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey. The survey, which asked 9,374 shoppers which retailer provides the best customer service, was conducted by BIGresearch. According to shoppers, the ten finalists for customer service, in alphabetical order, are: Amazon.com J.C. Penney Kohl’s Department Stores Lands’ End L.L.Bean Newegg Nordstrom Overstock.com QVC Zappos The official ranking of each retailer in the top ten will be unveiled at NRF’s Annual

The new empowered consumer has high expectations for retailers. A consistent, relevant and engaging shopping experience no matter when, where or on what device or channel they're shopping is demanded. In order to remain competitive, retailers need to think about how to not only meet these expectations, but to exceed them.

NEW YORK — Further proof that the sluggish economy is affecting higher-income households much less than lower-income households can be found in the quarterly profits of Dillard's and Nordstrom's, which both reported earnings this week. Dillard’s Inc. reported Friday that profit for the quarter ended Oct. 29 soared a record 85% to $26.6 million, compared with $14.4 million in the year-ago period. Strong comps and contained expenses propelled the strong performance. Revenue rose to $1.38 billion, from $1.34 billion, beating Wall Street’s expected $1.36 billion in sales. Same-store sales increased 5%. “This record-setting third quarter performance further solidifies our

Luxury retail customers demand sophistication from their brands. At the high-end of the retail sector, that means developing a robust online strategy to increase your brand’s online social influence. Luxury retailers like Nordstrom are confounding the marketplace by outperforming other retailers in today’s sluggish economy.