National Geographic Society

As a company best known for its videos and call-in television programs, PBS decided it needed to upgrade its Web site if it had visions of success in a future dominated by multichannel organizations. The nonprofit network did have an e-commerce site, but it wasn’t very effective. It was out-of-date, text-heavy and hard to navigate. A redesign was in order. In a session at last week’s Internet Retailer Conference & Exhibition in Chicago, Andrea Downing, PBS’s vice president of home entertainment and partnerships, disclosed the company’s six-step process to its successful Web site redesign. 1. Take the time to plan. Noting that

By Gabrielle Mosquera How National Geographic's catalog merchandise upholds the Society's heritage. National Geographic's yellow rectangle is recognized worldwide for its authority and credibility as a source of exploration information. Consequently, the pressure to feature similarly authentic catalog products runs high. But the catalog staff welcomes the challenge. "You have to be willing to follow the process of approval for each item," says Linda Berkeley, president of National Geographic Enterprises, of which the catalog is a subdivision. "You have to be willing to walk away from items that are inappropriate, even if you

National Geographic’s yellow rectangle is recognized worldwide for its authority and credibility as a source of exploration information. Consequently, the pressure to feature similarly authentic catalog products runs high. But the catalog staff welcomes the challenge. “You have to be willing to follow the process of approval for each item,” says Linda Berkeley, president of National Geographic Enterprises, of which the catalog is a subdivision. “You have to be willing to walk away from items that are inappropriate, even if you think they might make a lot of money.” By featuring only merchandise that can support its tagline, “Products that bring the world

In the United States, a mature market is the major blockade to finding new names, whereas overseas the challenge is not only finding lists but getting permission to mail to them. Business publication lists, says Stephen Eustace, team leader, international brokerage, at Acxiom/Direct Media in Greenwich, CT, are very good sources of names. The Business Week list, for example, gets used frequently, because 50 percent to 60 percent of the file includes home addresses, an optimal situation for mailing both consumer and business offers. What if you don't want to live by publication lists alone? You'll probably have to go off the beaten