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Help Your Customers Find You in Cyberspace
October 1, 2006

9 ways to get your site search-ready for the holidays. The clock is ticking. Holiday shopping season is just around the corner. More customers will turn to your Web site than ever before. That means it’s time to tune it up for maximum search engine visibility. Here are nine traffic-building tips that’ll make your site sing “Happy Holidays” long after the season is done. 1. Link Building Links are the currency of search engines. Improving the quantity and quality of your inbound links will pay dividends. Add a handful of links from high-PageRank, relevant sites and you’ll see an impact within weeks. (PageRank

Editor’s Take: New Look, Great New Stuff
October 1, 2006

As we roll through the mid-2000s, one could easily transform the saying, “what’s old is new again,” to “what’s new is old already.” Rapidly evolving technology is changing American business faster than ever, and it’s swiftly altering the catalog/multichannel retail business. On our end, we’ve embraced change in this issue, our first full-fledged redesign in five years. Along with our new, eye-pleasing look, you’ll see some new columns and departments, such as Association for Postal Commerce President Gene Del Polito writing the new Understanding Postal column and catalog acquisitions expert Larry West heading the new Acquisitions & Valuations column. Watch for additional expert columnists

E-commerce Insights: Add the Fifth ‘P’ of Marketing
October 1, 2006

Turbocharge your cart with ‘payments.” In e-commerce, add a fifth “P” to the traditional four Ps of marketing — product, pricing, promotion and placement: payments. Catalogers can see real incremental sales improvement by offering customers and prospects additional ways to pay. I’ve devoted this article to review PayPal, Bill Me Later and Google Checkout. Adding some or all of these payment methods to your site can significantly lift Web sales. A 2004 CyberSource study shows that merchants offering four payment options, such as credit cards, gift certificates, e-checks and PayPal, get 20 percent higher conversion than those offering just credit cards.

E-mail Delivery Rates Improved in First Half of 2006
September 26, 2006

An average of 19.2 percent of commercial e-mail was blocked from consumers’ inboxes between January 2006 and June 2006. But that’s down from 21 percent blocked during the same time last year, according to a report from e-mail solutions company Return Path. Looking at past e-mail delivery numbers, the trend appears to be reversing itself: * 20.7 percent of commercial e-mail was blocked from consumers’ inboxes in all of 2005; * 22 percent was blocked in 2004; * 18.7 percent was blocked in 2003; and * 15 percent was blocked in 2002; Other data revealed by the report: * In the first half

Internet Marketing: Gear Up For Changes in Online Marketing
September 26, 2006

Much has changed in catalog retailing over the past five years. But as Michelle Farabaugh, a partner with catalog consultancy LENSER, sees it, there’ll be more change over the next five years than the past 30. She offered points and noted some key issues catalogers should be on the lookout for during a session at last week’s New England Mail Order Association conference in Saratoga Springs, N.Y. Search Engine Optimization (SEO): “Because search is so important,” she said, “it’s critical once we get customers to the site that they can acutally find what they’re looking for and we can find what they need and

E-coming of Age
September 1, 2006

&000;&000; Over the years, I've made plenty of catalog purchases, but rarely simply because I was a catalog business editor. I only turned to catalogs when I needed something unusual or came across a killer sale. Otherwise, I bought my mainstream goods off the rack. Today, that's changed. And the two vehicles that have impacted me the most have been the coming of age of e-mail and the remarkable ease of search engines. I find e-mail's impact on me surprising, because less than five years ago, I'd delete any personal e-mail from just about any address I didn't recognize. But now, I

Still Fit to Print?
September 1, 2006

By Carolyn Heinze&000;&000; &000;&000; Despite rapid online gains, future still bright for print catalogs Considering it's now been at least a decade since debates first surfaced in this business about whether the print catalog would ultimately become obsolete in favor of online catalogs, you'd think you could make a stronger case for such a phenomenon in 2006. And today, with a rapidly growing number of catalogers reporting 50 percent-plus levels of orders placed online, the writing would seem to be on the wall. But while it's nice to dream of the cost savings associated with alleviating paper catalogs altogether, reports of its death are

E-commerce Insights:Improve Your E-mail Sign-up Process
September 1, 2006

How can you get more e-mail sign-ups from your site visitors? E-mail sign-up is simple: a few clicks followed by a handful of keystrokes. But the same process of close comparative scrutiny also can improve complex processes, such as cart and check-out. This article focuses on the e-mail sign-up process at 45 multichannel retailers. For this study, I pulled 45 sites at random, taken from some of the larger merchants in the country. I signed up for e-mail at each using a fresh Gmail account. (For the full methodology and detailed scores and notes for each site, visit www.rimmkaufman.com/e-mail-sign-up-study.) I conducted these tests in

Still Fit to Print?
September 1, 2006

Despite rapid online gains, future still bright for print catalogs. Considering it’s now been at least a decade since debates first surfaced in this business about whether the print catalog would ultimately become obsolete in favor of online catalogs, you’d think you could make a stronger case for such a phenomenon in 2006. And today, with a rapidly growing number of catalogers reporting 50 percent-plus levels of orders placed online, the writing would seem to be on the wall. But while it’s nice to dream of the cost savings associated with alleviating paper catalogs altogether, reports of its death are greatly exaggerated, to quote Mark Twain.

Search Engine Use for Product Research Expands in Myriad Ways, Survey Shows
July 18, 2006

More than 85 percent of consumers say they research products online before stepping into a store to make a purchase, according to BIGresearch’s June “Consumer Interactions and Intentions” survey. The market research company’s survey of nearly 7,500 respondents also reveals that of those who said they researched online before buying at a retail location, 58 percent made less than $50,000 a year and 59 percent were between 25 and 54. The survey also broke down the five most popular sites for product research. * Although 22 percent of adults first turned to Google for product research on average, the survey shows that 27 percent