Fry Communications Inc.

Welcome to Retail Online Integration's annual Resource Guide. This special section offers all the crucial details, company information, contact numbers and addresses of product and service providers to the cross-channel retail industry.

Aside from its impressive sales figures, the iPad already has found its way into our culture, making appearances on hit TV shows, in popular YouTube videos and in White House policy meetings. With this much momentum, what kind of an impact might the device have on retailers? We'll see much more innovation in the year ahead, but here are three early signs of the iPad’s expected impact in retail:

One cataloger refers to online upselling as “one of the easiest things you can do to improve your revenue.” That’s not to say that initiating online upselling is a snap. Rather, like many other e-commerce endeavors, online upselling is a balancing act between aggressiveness and subtlety in both offer type and presentation. Because the level of communication between consumer and cataloger is less straightforward than it is with contact center upsells, the risk of alienating consumers while upselling online is greater. But with careful consideration and proper attention to detail, online upselling can become a viable source of revenue and a vital part

Critical Components That Draw in Users By Gabrielle Mosquera Here's a ratio: Home page is to Web site as storefront is to retail and cover is to catalog. In short, it's the first impression prospects have of your company, and a critical one at that. In fact, a home page has to work even harder than a retail storefront or print cover because it must facilitate transactions further on in the site, says Bridget Fahrland, executive creative director at e-business consultancy Fry Multimedia. "It can't just be about catching the eye. Something there has to get [customers] to go deeper," she explains.

Here’s an analogy: Home page is to Web site as storefront is to retail and cover is to catalog. In short, it’s the first impression prospects have of your company, and a critical one at that. In fact, a home page has to work even harder than a retail storefront or print cover because it must facilitate transactions further on in the site, says Bridget Fahrland, executive creative director at e-business consultancy Fry Multimedia. “It can’t just be about catching the eye. Something there has to get [customers] to go deeper,” she explains. Though much of home page design depends on each cataloger’s

Attempting to market across multiple channels, catalogers have been using myriad marketing methods to drive sales to particular channels and across channels. While the promotions can be effective, they are hard to track. Netcentives, a loyalty and e-mail marketing solutions company, is offering catalogers a new way of following customers’ buying habits, creating more effective marketing campaigns and encouraging multi-channel shopping with its program Retail Rewards. Customers join Retail Rewards by registering their credit card with their favorite catalogers to receive rewards for their purchases in any channel. Catalogers who join the program create a customer credit card registration page on their sites.

By Scott Shrake The name "Godiva" denotes first the mythical nude Lady, and second, a brand of luxury confections. To some, the order of association may even be reversed: The brand is that strong. Founded in Brussels, Belgium, by Joseph Draps in 1926, Godiva Chocolatier introduced its chocolates to Americans 40 years later. Godiva, now with world headquarters in New York City, has been credited with single-handedly creating the U.S. market for "super-premium chocolates." It now markets in three channels: retail, catalog and Web. Just like print, online catalogs are always evolving, taking advantage of new technology and fresh realizations about the character of

When Peter and Peggy Rice founded the Plow & Hearth catalog in an outbuilding on their Virginia farm in 1981, their inspiration was the back-to-basics movement. Nearly 20 years later, the country philosophy remains, but the back-roads mail order business is anything but backwards. Its adoption of a high-tech database in the mid '90s has led to quick, efficient growth through sophisticated modeling, which in turn engendered a home-furnishings catalog spin-off and a highly successful upselling program. Now Plow & Hearth's dual commitment to direct marketing basics and use of cutting-edge technology is allowing the founders to reap what they've sown. In April