Dillard's

Going “green” will become increasingly important for multichannel merchants as consumers’ spending habits continue to be influenced by environmental concerns. According to the 2007 Annual National Shopping Behavior Survey by KPMG, a vast majority of holiday shoppers expressed a willingness to pay more for ecofriendly gifts and took note of the countries where items were made. The recent survey of 815 shoppers was conducted randomly by telephone. Here are some highlights of the survey: * 88 percent of respondents said they were very concerned about the environment, with 74 percent saying they buy environmentally friendly products; * 60 percent of those respondents were willing

E-mail address churn and list fatigue plague your e-mail marketing campaigns, whether you’re aware of it or not. And the fewer addresses you have to e-mail, the fewer sales you close as a result. On a recent conference call hosted by NCR E-commerce Solutions, marketers, including men’s apparel cataloger Paul Fredrick MenStyle and a multichannel apparel and home goods merchant, offered several pointers on how to track, reduce and otherwise combat list fatigue. 1. Limit the number of e-mails you send. One merchant’s hard and fast rule is that customers never receive more than one e-mail per week, even during the holidays. While this merchant

Brides and catalogers turn to online registries National retail chains used to dominate the wedding gift registry market. Now the Web is cutting catalogers a bigger piece of the $35 billion wedding cake as online gift registries make registering and shopping for gifts easier for far-flung guests. Renowned gift catalogs, including Ross-Simons and Macys.com, have already put their popular real-world registries online. Now Web gift registry networks are making cross-catalog registrations possible so that a bride and groom with eclectic tastes can register for everything from fine china to outdoor recreation gear. These registries include Della & James (www.dellajames.com), which was