Blackhawk Network

NAPCO Research recently produced a pair of comprehensive reports on the state of the digital gift card industries in the U.S. and Australian markets. These studies, produced in conjunction with Blackhawk Network, evaluate the purchaser and recipient experience for both digital and physical cards of a brand's own gift card, based upon 100-plus unique criteria.…

Gift cards, both physical and digital versions, continue to grow in popularity with consumers. The global gift card market is forecasted to reach $1.5 trillion by 2032. The 2024 Multinational Merchant Gift Card Infographic from NAPCO Research and Blackhawk Network reveals common themes revealed across the Australia and the United States' gift card markets, along with tips to power up your gift card program's potential. Dive deeper into the rankings with our country-specific reports, available for download here.

During the 2023 holiday season, gift cards were the No. 1 most requested gift for the 17th consecutive year. This isn't surprising, with projections indicating that the U.S. gift card market will reach a value of $267.3 billion by 2028. For the seventh consecutive year, NAPCO Research and Blackhawk Network (BHN) have collaborated to produce their market-leading report on the gift card industry. This comprehensive benchmark study focuses on 135 unique criteria designed to assess e-commerce gift card programs. It offers invaluable insights into best practices that can be integrated into your company’s own gift card program, along with innovative approaches to optimize gift card performance. Download this report to maximize the potential of your gift card program and stay ahead of your competitors and the industry.

The recently released 2023 Merchant Gift Card Omnicommerce Evaluation, Australia Edition, a comprehensive report produced by NAPCO Research in conjunction with sponsor partner Blackhawk Network, features an assessment of retailers’ e-commerce/digital, mobile, and in-store gift card offerings. The report seeks to provide an omnicommerce view into the consumer gift card purchase and recipient experience. The full report can…

As part of the 2023 UK Retail Gift Cards Evaluated: Comprehensive Guide for Best Practice and Opportunities, UK Edition, a comprehensive report produced by NAPCO Research in conjunction with sponsor partner Blackhawk Network, best practices for the three channels evaluated (digital/e-commerce, in-store, mobile) were included. The best practices are intended to help readers improve the performance of…

The global gift card market is forecasted to reach $1.4 trillion by 2026. The 2023 Multinational Merchant Gift Card Infographic from NAPCO Research and Blackhawk Network reveals average omnicommerce scores from Australia, the United Kingdom, and the United States, along with best practices for maximizing your gift card program's potential.

As part of the 2023 US Merchant Gift Card Omnicommerce Evaluation, US Edition, a comprehensive report produced by Total Retail in conjunction with sponsor partner Blackhawk Network, best practices for the three channels (digital/e-commerce, in-store, mobile) evaluated were included. The best practices are intended to help readers improve the performance of their gift card programs, including…

The sixth annual Merchant Gift Card Omnicommerce Evaluation from NAPCO Research and Blackhawk Network is the most in-depth study of the gift card industry available today. This assessment included 175 criteria designed to evaluate expected and emerging capabilities for over 100 merchants' in-store, online and mobile (web and app) gift card offerings.

NAPCO Research, in conjunction with Blackhawk Network, recently executed a comprehensive review of the state of Australian-based merchants’ gift card programs. The subsequent report included an assessment of retailers’ e-commerce/digital, mobile, and in-store gift card offerings, providing an omnicommerce view into the consumer gift card purchase and recipient experience. The report features data and analysis from the assessment of…

As part of the recently released report, 2022 Merchant Gift Card Omnicommerce Evaluation, UK Edition, produced by NAPCO Research and Blackhawk Network, there were actionable tips included to help readers improve the performance of their gift card programs across three primary channels: e-commerce/digital; in-store; mobile. Merchants would be wise to implement these tips as they seek…