Amazon.com
February 3, 2016 at 10:22 am
Retail product returns (i.e., reverse logistics) are a crucial component of the overall relationship between customer and retailer. According to the National Retail Federation (NRF), Americans returned $260 billion in merchandise last year, a 66 percent increase from five years ago, and a quarter of that was during the holiday season. The significant increase in…
February 3, 2016 at 9:48 am
The CEO of a huge mall operator said Amazon.com has plans to take its Seattle brick-and-mortar bookstore experiment to hundreds of locations across the country. In an earnings call with analysts, General Growth Properties CEO Sandeep Mathrani said Amazon’s goal “is to open, as I understand, 300 to 400 bookstores.” The executive was discussing how malls are…
February 2, 2016 at 12:00 pm
If your little one is a fan of Mattel's American Girl dolls, you may want to consider a Prime membership. Or at least make sure yours doesn't expire anytime soon. Amazon.com announced a deal with the toy maker for production of four live-action specials based on the brand's characters. What's more, the online retailer has the…
January 28, 2016 at 11:40 am
Eric Springer isn't happy, mostly because he believes that Amazon.com let a nefarious type get at his account. In a blog over at Medium, Springer revealed that he was the victim of a "social engineering" hack that exposed his details to an unnamed third party. With just a rough idea of Springer's location and his…
January 25, 2016 at 11:22 am
If you have buyer’s remorse over your potentially combustible hoverboard, Amazon.com has your back. The online retailer is offering full refunds to customers who bought hoverboards from it, the Consumer Product Safety Commission said in a statement this week. The decision follows continuing reports of the self-balancing devices’ batteries overheating and catching fire.
January 19, 2016 at 10:53 am
Amazon.com told sellers on Monday it had negotiated a deal with the USPS so they will see no rate change on the cost of Priority Mail shipping, which will remain at 2015 rates. The deal is unprecedented, since Priority Mail rates increased 9.8 percent on average as of Sunday, and an increase of 9.4 percent…
January 18, 2016 at 9:34 am
An Amazon.com customer sued the marketplace over allegations that it charged him for its Amazon Prime program without his consent, according to the Courthouse News Service. "Gregory Harris filed the suit Wednesday against Amazon.com, alleging unfair competition and violations of consumer law and the federal Electronic Transfer Act," according to the Courthouse News Services story.…
January 15, 2016 at 10:42 am
Amazon.com Inc's China arm has registered as an ocean freight forwarder, according to the U.S. Federal Maritime Commission, a move that will give it more control over shipping products from Chinese factories to U.S. shoppers. The registration is the latest indication that Amazon plans to expand its logistics reach to cut costs for its retail business…
January 13, 2016 at 10:34 am
Amazon.com failed to report at least 26 work-related illnesses and injuries in a New Jersey warehouse last year, a federal agency said, the latest indication that low-wage employees who rush to fetch online orders often bear the pain of the speedy, convenient delivery of goods. The web retailer faces a $7,000 fine and demands to change…
January 6, 2016 at 10:36 am
Amazon.com easily emerged as the retailer most likely to find success in 2016 in a poll of a RetailWire BrainTrust panelists, although there were some notable detractors. The bullishness is understandable as research shows one out of every three online product searches now begins at Amazon, and that the website accounts for about half of…
