Amazon.com

Amazon.com is experimenting with using artificial intelligence (AI) to sum up customer feedback about products on the site, with the potential to cut down on the time shoppers spend sifting through reviews before making a purchase. On the Amazon product page for Apple’s third-generation AirPods, for example, the AI feature now sums up the more than…

Victoria's Secret announced Tuesday it was collaborating with Amazon.com to offer its customers fashion and lingerie products. This is an expansion of its collaboration, which first began last year with the launch of Victoria's Secret Beauty in Amazon stores. Now, more than 4,000 Victoria's Secret items will be available at Amazon.com, including the brand's bras,…

Amazon.com has started charging a fee for some returns made at UPS stores. Customers living near a free drop-off location who decide to return their package through UPS may have to pay a $1 fee, an Amazon spokesperson said Tuesday. "We offer convenient, easy returns to Amazon customers, with one or more options for label-free, box-free returns…

Amazon.com will lay off 9,000 more employees in the coming weeks, CEO Andy Jassy said in a memo to staff on Monday, reports CNBC. The cuts are on top of the previously announced layoffs that began in November and extended into January. That round totaled more than 18,000 employees, and primarily affected staffers in its retail, devices, recruiting…

Amazon.com is reportedly expanding ultrafast delivery options and devoting more resources to facilities and services structured to deliver packages to customers in less than a day, according to a Feb. 26 report in The Wall Street Journal. The expansions are happening at a crucial point for Amazon, which faces competition for fast delivery options while CEO Andy…

A new law in New York will require companies that operate distribution centers to be more transparent about their work requirements, aiming to protect warehouse workers from possibly unlawful quotas. Gov. Kathy Hochul last week signed the Warehouse Worker Protection Act, which is modeled after a similar, first-in-the-nation law signed in California last year. The New York…

In a settlement with the European Union, Amazon.com on Tuesday agreed to make changes to how it does business, promising to address allegations that it was using independent sellers' data to its advantage. The European Commission, the E.U.'s executive arm, said in a news release on Tuesday that Amazon would stop using nonpublic information it gathers…

A federal judge has ordered Amazon.com to stop retaliating against employees engaged in workplace activism, issuing a mixed ruling that also hands a loss to the federal labor agency that sued the company earlier this year. The ruling came in a court case brought by the National Labor Relations Board, which sued Amazon in March seeking the…

Amazon.com is planning to lay off approximately 10,000 employees in corporate and technology roles beginning this week, according to a report from The New York Times, citing people with knowledge of the matter. Separately, The Wall Street Journal also cited a source saying the company plans to lay off thousands of employees. The job cuts will focus on…

Thirty hours into Amazon.com's Prime Early Access Sale — the first time the e-commerce giant is introducing a second Prime-like deal in the same year — data shows Prime members are taking advantage of the early holiday sale by buying gifts. However, the Early Access Sale's numbers are lower than Amazon's July Prime Day event, according to…