Today on Total Retail

For the first time in seven months, U.S. retail sales have gone slightly down, according to monthly sales figures from the Commerce Department released Wednesday. October saw a 0.1 percent dip in retail sales over the month prior, suggesting a possible slowdown in consumers' spending after the summer and leading up to the holidays. The…

The seventh annual ranking of 100 retailers and brands based on the omnichannel services offered across their organizations (e.g., supply chain, loyalty, payments, customer service), and the execution of those services, was released earlier this week by Total Retail. The comprehensive report identifies the companies performing best at delivering frictionless cross-channel shopping experiences. The 2023…

In the fast-paced world of modern retail, the competition is fierce, customer expectations are higher than ever, and technology continues to reshape the landscape. For retailers, maintaining margin integrity and ensuring efficient operations in an omnichannel fulfillment environment has become an imperative. While organizations have spent the last several years investing in technology to see,…

Many retailers think of Black Friday and Cyber Monday as a sprint to the finish line. Brand teams work feverishly around the clock to attract new customers, stand out from the competition, and boost sales. And they breathe a huge sigh of relief when Nov. 28 rolls around and Black Friday and Cyber Monday are…

Consumers like to shop whenever the need or mood strikes them. Oftentimes, this can be in the middle of doing something completely unrelated. According to a study from IBM and the National Retail Federation, seven in 10 consumers shop in “micro-moments” — i.e., shop simultaneously while conducting their daily tasks. Google defines micro-moments as occurring, “when…

To sell goods and services to consumers, the more successful businesses use two fronts instead of one. Brick-and-mortar shops serve local customers, while online storefronts serve the rest of the world. To track every transaction, companies need help from modern digital technologies, including endpoint management. This ensures that the devices that help complete a transaction…

buybuy BABY announced its return on Tuesday with store celebration events set for Sat., Nov. 18, from 10 a.m. to 1 p.m. EST at 11 retail stores across the Northeast. The in-store celebrations will include a fun day for consumers to interact with their favorite brands while enjoying treats, giveaways and surprises in time for the holiday gift-giving season, according…

The "golden quarter," the aptly named "golden child" of the retail calendar, takes place from October through December. It sees consumers flock to online and physical stores, driven by Black Friday sales, pre- and post-Christmas campaigns, and a soaring demand for holiday gifts. B2C retailers have got the golden quarter locked in. But is the…

Social media marketing is skyrocketing and expected to reach a record high by the end of 2023. Influencers are looking for the best ways to capitalize on this growth and make a living purely off leveraging social media content. Selling merchandise is one of the less-obvious ways that content creators generate income, but when done…

In the ever-evolving landscape of consumer spending, a remarkable shift has emerged in 2023. This year, women are wielding a more substantial influence over the market, with their spending habits taking center stage. As we delve into this intriguing development, we find that the "summer spending spark" has catalyzed a significant change, bringing with it…