Today on Total Retail

Retail theft has been a major problem, particularly since the pandemic, costing retailers $112.1 billion in 2022. A number of retail giants have announced they're closing stores across major cities due to theft and organized retail crime. But recent analysis shows that theft is only one of many factors behind these shutdowns. The combination of inflation,…

Multiple news outlets have reported that the fast-fashion, low-cost, China-based clothing retailer SHEIN has filed for an IPO after months of rumors surrounding such a move. CNBC reported that the e-commerce company could start trading on the public markets in 2024. SHEIN was last valued at $66 billion, and Bloomberg reported that SHEIN told investors last…

Earlier this month, Total Retail released its seventh annual ranking of 100 leading retailers and brands based on the omnichannel services offered across their organizations (e.g., supply chain, loyalty, payments, customer service), and the execution of those services. The comprehensive report identifies the companies performing best at delivering frictionless cross-channel shopping experiences. As part of the 2023…

Online purchasing continues to be consumers’ preferred channel for their holiday shopping due to convenience and efficiency. In fact, this year, 60 percent of consumers plan to use retailer websites or apps to get inspiration and ideas for their holiday shopping, highlighting the importance of a solid omnichannel experience for brands to reach customers exactly…

After a rollercoaster year, we've arrived at the 2023 holiday season. With economic fluctuations and unpredictable shopper trends, forecasting consumer behavior is more challenging than ever before. That’s why ShipStation compiled insights from over 8,000 shoppers and businesses around the globe to help merchants understand consumers’ most up-to-date needs and how they can fulfill them…

Now that Google’s Privacy Sandbox is officially open, it’s time to explore the implications it holds for the advertising world, especially for retailers. The recent updates to Android’s privacy guidelines, which restrict tracking across apps for Android devices, mark a pivotal shift in how retailers gather customer data for ad targeting. These guidelines are reshaping…

The highly anticipated Golden Quarter is the peak season of holiday shopping that starts Black Friday and runs through Christmas. This has always been a vital revenue generation period for retailers, as consumers flock to stores and online in search of their chosen gifts and bargain deals in time for the holidays. However, the Golden Quarter…

Adobe Analytics released its Cyber Monday data on Tuesday morning, reporting $12.4 billion in consumer spending on the shopping holiday, up 9.6 percent year-over-year (YoY) and surpassing Adobe’s initial projection. In the peak hour (10:00 pm to 11:00 pm Eastern), consumers spent $15.7 million every minute. This year's Cyber Monday now ranks as the biggest online…

This holiday season it appears that it’s retailers vs. the behemoth in the room — Amazon.com. To keep up, retailers must embrace technology and better adapt to ever-evolving consumer behavior changes. Here are three data-packed trends making their mark this holiday season. Customer Experience is the Key to Retention Success  Having a strong data strategy…

Accurate demand forecasting is crucial for retailers year-round, but especially so during the holidays, when they experience significant surges in demand. These surges can potentially disrupt processes across the business, from inventory to labor operations. Without proper preparation, those disruptions can impact the customer experience, jeopardizing business results during one of the most critical periods…