Today on Total Retail

As the landscape of online shopping evolves, so do consumer expectations around how their orders are fulfilled. Recent research by HubBox explores key trends, challenges and motivations shaping the future of e-commerce, where delivery options extend beyond traditional home delivery to meet diverse needs. The Dominance of Home Delivery Seventy-six percent of American shoppers receive…

This holiday season will bring some unusual stressors for brands, especially those that don’t wield the same negotiating power as the biggest retail names. And with the peak season fast approaching, brand decision-makers need to prep quickly to make sure their inventory plans and logistics operations are synchronized and primed to ensure a seamless customer…

Voice commerce is transforming the way consumers shop and interact with brands, ushering in a new era of convenience, accessibility and personalized buying experiences. With the popularity of voice-activated assistants like Apple's Siri and Amazon.com's Alexa, consumers are adopting a new spoken approach to shopping. For specialty retailers, adapting to this trend isn't just a…

In recent years, the retail landscape has undergone significant transformations, with buy online, pick up in-store (BOPIS) emerging as a popular fulfillment option. While the pandemic accelerated its adoption, retailers now face the challenge of balancing BOPIS with other methods of meeting customer expectations, like same-day delivery. According to a Capital One survey, 87 percent…

Following a year of rapid growth for Amazon.com's grocery business, the retail behemoth's head of grocery, Tony Hoggett, has left the company to become COO of mobile restaurant delivery chain Wonder.  Wonder, a delivery-focused food hall concept, made headlines in the supermarket industry in 2023 for its $103 million purchase of meal-kit company Blue Apron.…

The holiday season is on our doorstep, and as retailers are tying a bow on their plans for the busiest time of year, they’ll be paying particular attention to one crucial element: people. Between wages, administrative costs, taxes, benefits and training, labor expenses add up quickly and account for as much as 70 percent of…

Bealls, Inc. is a legacy family-owned business undergoing a technology modernization journey. In this video interview, Karen Beebe, chief technology officer of Bealls, Inc., reflects on the company's history, culture and commitment to innovation. Beebe shares how she stays up-to-date on the latest technology advancements for Bealls, Inc., as well as her experience at Total…

As the holiday season approaches, retailers face a unique opportunity to strengthen customer relationships and drive long-term loyalty long after December. With Cyber Week spending reaching an astonishing $38 billion in 2023, up 7.8 percent from the previous year, it's clear that consumers are ready to spend, especially on digital channels. However, for brands to…

Sustainability figures into the buying decisions of growing numbers of customers. That’s obvious to everyone from Kroger to H&M. Less obvious has been how artificial intelligence (AI) — poised to reshape many business processes — will play a role in retailers’ ongoing drive for sustainability. It’s early days, but so far AI’s impact on sustainability…

The holiday season is around the corner once again, and it's just as important as ever for retailers and customers to remain vigilant against holiday cyberattacks. The hustle and bustle of the period — from Black Friday to Christmas — is a great time for cybercriminals to target businesses as purchases and foot traffic increase.…