Today on Total Retail

Challenging economic and labor markets combined with evolving consumer behaviors have required many retailers and brands to adjust their ways of doing business. However, times of uncertainty and disruption present an opportunity for companies to rise above the competition, increase market share, and win their customers’ loyalty. To accomplish this goal, retail organizations need to…

Crate & Barrel has launched its first immersive virtual store in partnership with experiential e-commerce platform Obsess. The fully shoppable virtual environment takes the form of Crate & Barrel's new flagship store in New York City, which features engaging animations and interactive personalization tools that let consumers visualize their own sofa and living room set…

In the retail industry, customer data is a prized possession. It’s the lifeblood that fuels personalized marketing and tailored experiences. However, this treasure trove of information also makes retailers prime targets for cyberattacks. The ongoing battle to safeguard this sensitive data is a constant struggle, especially during the high-stakes holiday season. The consequences of these…

The social media platform X, formerly known as Twitter and owned by Elon Musk, is reportedly in conversations with Amazon.com to incorporate itself into the e-commerce company's ad-buying software, The Wall Street Journal reported. The news outlet reported that the potential collaboration would aim to target small and midsized businesses on Amazon’s marketplace and convince…

Total commerce, in its most basic definition, is the ability for a brand or retailer to be present wherever and whenever its customers are shopping. While easy to understand in theory, the reality of total commerce is increasingly complex as new channels of buying emerge, consumer attention is increasingly scattered, and digital transactions continue to…

The festive season has long been the most competitive retail period, and this year is set to be no different. Competition is fierce and advertisers are most likely looking to take advantage of increased consumer confidence. This, coupled with the overall level of saturation in the digital ecosystem, has meant that consumer attention is at…

Consumers are cautious about holiday spending this year. Inflation and ongoing uncertainty about the economy are influencing consumer spending, even at the busiest retail time of the year. Consumers are shopping earlier, taking the time to research the best deals on the items they want, and looking for ways to stretch their budgets further. Retailers…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the recently published 2023 Top 100 Omnichannel Retailers report. This seventh annual report, sponsored by Cordial, identifies the companies performing best at delivering frictionless cross-channel shopping experiences based on an evaluation of nine omnichannel services. The nine criteria included buy…

With Black Friday and Cyber Monday behind us, the holiday shopping season has officially kicked off. There's no better time for brands to engage and earn the loyalty of new customers as they seek out the perfect gift. However, brands only get one chance to make a good first impression. According to Salesforce, 80 percent…

Hasbro is laying off about 1,100 employees as the toy maker struggles with soft sales that have carried into the holiday shopping season, according to a company memo obtained by CNBC. Hasbro had about 6,300 employees as of earlier this year, according to a company fact sheet. The company, which already laid off hundreds of employees…