Today on Total Retail

Today, delivering a positive and seamless customer experience is more critical than ever for retail success. Customer service teams are the front line of this effort, and their ability to handle complex and diverse scenarios with empathy and confidence can make or break a customer's perception of a brand. This is why training is so…

Imagine this: you walk into your favorite café to grab a latte and leave with a beautifully wrapped jar of locally produced honey and a size medium super-comfortable hoodie bearing the café’s logo, which you've admired for some time. Or picture stopping by a convenience store while you fill up on gas only to discover…

The Super Bowl has long been a cultural barometer for emerging trends. If something makes it to a Super Bowl ad, it’s officially mainstream. This year’s game made one thing clear: artificial intelligence isn’t just a niche technology anymore — it’s front and center. From Google showcasing how generative AI (GenAI) enhances everyday business tasks…

CVS is focusing on the health side of its business by launching a handful of pharmacy-only, smaller format stores, multiple news outlets reported. The dozen or so stores — expected to open later this year in select, unnamed locations — will come without the snacks, greeting cards and other consumable staples found in traditional CVS…

Return fraud has become a major concern for retailers, costing the industry in the U.S. an estimated $103 billion in 2024, or 15.14 percent of all returns. As online shopping continues to grow, fraudulent returns are becoming increasingly sophisticated, posing significant financial and operational challenges for businesses. The Growing Problem of Return Fraud Return fraud…

As 2025 unfolds, retailers are executing their plans and capitalizing on opportunities throughout the year. However, customers are increasingly becoming conscious of their purchasing habits. Crafting impactful campaigns is essential to not only drive immediate sales but also to earn consumer loyalty and retention in the long term. According to Statista, 78 percent of consumers…

The old adage that “marketers waste half of their media spend, but don’t know which half” is fading quickly as more of their advertising goes to highly measurable digital channels. However, more data doesn't necessarily mean more understanding. Modern marketers are faced with an entirely new measurement challenge: how to make sense of it all…

Industries are rapidly adopting artificial intelligence. Today, 83 percent of companies are prioritizing AI in their business plans, and large platforms are announcing new AI use cases daily. Amid so much momentum, small and medium-sized (SMB) brick-and-mortar (B&M) businesses might feel like they’re getting left behind. With so much focus on data and e-commerce, it’s…

Ross Stores announced Monday it opened 16 Ross Dress for Less and three dd's Discounts stores in 14 states in March, reports USA TODAY. According to the discount retailer, these new locations are part of the company's plans to add approximately 90 new stores in 2025, made up of 80 Ross and 10 dd's Discounts…

Let’s face it, today’s business world is fast-paced, complicated and constantly changing. To stay ahead, companies need to make their supply chains as efficient as possible. And one of the biggest game-changers? Being able to track goods accurately and seamlessly from start to finish. It’s not just a nice-to-have anymore; it’s a must. That’s where…