Today on Total Retail

Brand loyalty isn't the be-all and end-all of e-commerce success. In today's digital marketplace, product content often clinches the sale. According to 1WorldSync’s 2023 Product Content Benchmark Report, 84 percent of online shoppers prioritize detailed product information over recognizable brand names. Overwhelmed with infinite options, consumers demand certainty before they commit. Artificial intelligence has burst…

Holding company Franchise Group Inc., also known as FRG, is filing for Chapter 11 bankruptcy protection as significant losses and internal instability pushed the company beyond its limits, reports RetailWire. FRG is the parent company of well-known brands such as The Vitamin Shoppe, Pet Supplies Plus, and Buddy’s Home Furnishings. According to court documents filed…

During the opening keynote at Total Retail Tech, Christopher Thomas-Moore (CTM), senior vice president and chief digital officer at Domino's, spoke about the digital transformation the pizza chain has embarked on. CTM shared how Domino's commitment to innovation, customer focus, and data-driven strategies has propelled the brand to new heights. In this clip from CTM's…

With only 27 days between Thanksgiving and Christmas, brands and marketers need to be more strategic than ever this holiday season, as there’s less time to capitalize on one of the year’s most important revenue opportunities. Despite the shortened timeline, holiday sales are still expected to grow. Deloitte projects an increase of 2.3 percent to…

In the years following the pandemic, diversity, equity, and inclusion (DE&I) became a top priority for many companies. It was encouraging to see businesses take meaningful steps toward building more inclusive workplaces and marketing strategies. But as economic uncertainties arise, some companies are starting to pull back. It’s disheartening to see organizations like Tesla, Zoom,…

As customer experience (CX) continues to be the primary competitive differentiator for retailers, artificial intelligence (AI) presents a pivotal tool for driving innovation and personalization. Retailers that embrace AI-driven strategies are not just enhancing their customer experiences, they're rethinking how to build and maintain relationships across the entire customer journey. However, as AI becomes more…

Retail media networks (RMNs) continue to demonstrate how they can be a powerful revenue driver for retailers, creating a win-win-win for everyone involved. Retailers can monetize their valuable first-party data and online and in-store inventory, while customers benefit from timely, relevant content that enhances their shopping experience. At the same time, advertisers can reach highly…

Walgreens is conducting its third round of layoffs in 2024, cutting 256 support center roles, multiple news outlets reported last week. Walgreens spokesman Fraser Engerman told Fierce Healthcare in a statement that the layoffs were part of the company's "turnaround efforts." Fox 32 Chicago reported the support center roles being cut were primarily in Chicago.…

Sucharita Kodali, vice president and principal analyst at Forrester, has kept a watchful eye on the evolution of the retail industry over the last 20 years. In this video interview, Kodali shares the current industry trends she's closely following, her holiday forecast, and what retail executives should be focusing on now. She also reflects on…

In episode 467 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Emily Erusha-Hilleque, senior vice president of private brand, and Sam Archibald, general merchandise manager of apparel at Macy's, the largest retail brand of Macy’s, Inc. and the style source for generations of customers. Listen in as Erusha-Hilleque and Archibald share why the retailer is…