Today on Total Retail

How generative artificial intelligence will transform online shopping is a hot topic in e-commerce. One year after generative AI started to dominate headlines, what have we learned about its real impact on e-commerce? This article presents findings from iAdvize’s inaugural Barometer of Generative AI in E-Commerce — a report that uses first-party data to share…

At a session during the eTail West show on Tuesday, James Kim, vice president of digital and technology at Bloomingdale's, shared how the retailer is incorporating artificial intelligence into its business to bring more humanity to a very human activity: shopping. Kim outlined Bloomingdale's innovative approach to integrating AI to enhance customer experiences and drive…

This article is the second in a two-part series identifying potential benefits and drawbacks to consider when deciding whether to use a cease and desist (C&D) letter in an overall trademark enforcement strategy. In the first installment, we introduced C&D letters and their potential benefits. Here, we discuss the potential drawbacks of using trademark C&D…

Being a manager in any industry is tough. Being a manager in the retail industry is especially so considering challenges caused by high employee turnover rates. At 60.5 percent, the retail and wholesale industry has the highest turnover rate of any industry, and it’s triggered by employees wanting more workplace flexibility, better pay and compensation,…

For some time now, many retailers have been exploring the use of artificial intelligence to enhance various aspects of their business, from inventory placement to merchandising assortments. However, the conversation gained renewed momentum in 2023 with the emergence of ChatGPT and generative AI. This increased interest in the potential of AI to transform retail operations…

There’s a famous anecdote about three stone masons. Though its origins are fuzzy, at best, it’s a beautiful lesson in the power of perspective. Each version goes something like this: a stranger wandering along a road encounters a trio of workers. He asks the first, “What are you doing?” The worker responds, “What does it…

The U.S. Federal Trade Commission (FTC) said Monday it would try to block the merger of two large grocery chains, Kroger and Albertsons, saying it would result in higher prices and lower wages for workers. If successful, the merger would be the largest for supermarkets in history, according to a press release from the FTC.…

The call for brands and retailers to fortify their supply chains with robust traceability solutions has never been more urgent. Countries across the globe have enacted tighter due diligence laws to prevent child labor, poor working conditions, and environmental abuses, ranging from the United States’ Uyghur Forced Labor Prevention Act, to the German Supply Chain…

COVID-19 may have started the fire, but the online shopping boom is showing no signs of burning out. As consumer expectations grow alongside this blazing industry, many are placing a stronger focus on the shipping experience itself. This is why retail giants like Amazon.com are making fast and free shipping incentives table stakes, with recent…

After nearly a decade of reliance by marketers, traditional retargeting tactics like third-party cookies are going away. But when one door closes, another opens. Marketers interested in better understanding customer needs and preferences in order to provide more personalized and compelling offers are turning to identity solutions as not just a replacement for third-party cookies,…