Today on Total Retail

What was once the stuff of the silver screen ("Minority Report," anyone?) is now shaping everyday decisions. Artificial intelligence is becoming a cornerstone of modern retail, almost by stealth — and its adoption shows no sign of slowing. New research from Apply Digital, surveying senior leaders across the sector, shows that retail has moved decisively…

Over the past five years, the rapid shift toward online shopping has reshaped the retail landscape. While e-commerce offers undeniable convenience, it also presents challenges, particularly for retailers, where tighter margins and rising fulfillment costs pose significant hurdles. In contrast, brick-and-mortar stores provide advantages such as lessening the costs of last-mile order fulfillment and encouraging…

The luxury fashion brand Burberry will cut nearly 20 percent of its global workforce, or approximately 1,700 jobs, in an effort to cut costs and return to profit, multiple news outlets reported Wednesday. The British company said in a press release Wednesday it expected to save 60 million pounds by fiscal year 2027 as a…

Protecting merchandise and securing the brick-and-mortar structure of an outlet have always been the overriding security concerns for retailers of all stripes. Not until recently have merchandisers had to also consider and begin looking after the welfare of their customers’ sensitive data and information. It represents yet another responsibility — and investment — in an…

The 2025 edition of the annual Best Digital Gift Card Programs report, produced by Blackhawk Network and NAPCO Research, offers a deep dive into how 100 U.S. merchants are optimizing their digital gift card programs. The report is based on the evaluation of 100 U.S. brands' digital gift card programs across 175 unique criteria. In addition…

A single retailer makes up less than 0.5 percent of a shopper’s total retail visits, according to recent data. Adding to that challenge, consumers spend less than 5 percent of their free time shopping each month. These realities of fragmented shopping, combined with the impact of rising costs on essentials and discretionary goods, have made…

In today’s e-commerce landscape, delivering a seamless, intuitive and high-performing digital journey is the difference between growth and stagnation. A clunky checkout, a slow mobile load time, or a confusing product filter can dramatically impact conversion rates. The path to purchase must be just as compelling, convenient and tailored as the product itself. Following e-commerce…

Beyond, the parent company of Bed Bath & Beyond and buybuy BABY, has struck a deal to acquire rights to the brand name of home decor and furnishings retailer Kirkland's, reports Yahoo Finance. As per the asset purchase agreement, pending senior lender approvals, Beyond will also buy some related assets. The plan is to license…

What if one in four of your customers were misidentified, costing your business millions without you even realizing it? It’s not a hypothetical. Today, companies are facing a data identity crisis that’s costing them millions in wasted spend, poor targeting, and missed opportunities. The root of the problem? Customer identities are fragmented across disconnected systems…

As the e-commerce market continues to grow, retailers increasingly find themselves in the crosshairs of cybercriminals. In fact, nearly a quarter (24 percent) of all cyberattacks now target retailers. As the threats continue to mount, so too does the pressure on industry players to meet ever-stricter security and compliance requirements. For retailers, one of the…