Today on Total Retail

Under Armour on Friday said it has agreed to pay $434 million to settle a 2017 class action lawsuit accusing the sports apparel maker of defrauding shareholders about its revenue growth in order to meet Wall Street forecasts. The proposed settlement, subject to court approval, averts a scheduled July 15 trial in Baltimore federal court.…

Over the years, we’ve guided brands with A/B testing initiatives that help drive growth and insights, educating and empowering our clients along the way. A/B testing is an email marketing initiative that can have profound long-term impact but is widely misunderstood. Let’s identify and correct the most persistent misconceptions about A/B testing in email campaigns.…

Diversification, whether you’re talking about a financial portfolio or workforce, is a common pursuit across business functions, and marketing is no exception. More diversified marketing programs perform better and are more resilient — or so the standard thinking goes. But it’s important for marketing leaders to remember that diversification isn’t the end goal; it’s a…

In episode 458 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Gerardo Soto, vice president of brand marketing and sports partnerships at Lowe's, a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. Listen in as Soto details the retailer's partnership with global soccer star Lionel Messi,…

The retail industry is drowning in customer feedback. From reviews to digital surveys to in-store polls to social media posts, customer feedback is everywhere. Smart businesses know this feedback is valuable. They try to glean insights about their business based on customer feedback. The most valuable feedback is qualitative feedback, left in open text boxes…

FullBeauty Brands earlier this week announced that it will acquire Avenue Stores from City Chic Collective Limited, an Australian publicly traded company. Terms were not disclosed. Avenue is a U.S.-based digital specialty retailer of plus-size apparel, targeting value-conscious women aged 25 to 55. The plus-size brand closed its 220-plus store portfolio across 35 states in…

Online shopping continues to grow in popularity, with over 20 percent of retail purchases expected to take place online in 2024, according to an eMarketer report. As the volume of packages shipped worldwide increases, so do the potential risks, such as damaged or lost packages, fraud and counterfeit, and more. Let’s dive into these growing…

If you're only now considering methods to reduce the growing rates of self-checkout (SCO) fraud and theft, you might already be two steps behind. According to the 2023 National Retail Security Survey Report sponsored by Appriss Retail, National Retail Federation (NRF), and Loss Prevention Research Council (LPRC), 68 percent of retailers said external theft was…

The American dream of small business ownership faces a harsh reality: bankruptcies are rising. This past year saw a staggering 22 percent increase in Chapter 11 filings. Higher interest rates, inflation, and increased shipping costs have taken a toll on many segments of the economy. Brands and vendors on leading marketplaces are not immune to these…

According to IBM's 2024 Consumer Study of over 20,000 consumers across 26 countries, only 9 percent of consumers are satisfied with the in-store shopping experience. Despite the enduring presence of physical stores, this widespread discontent stems from a yearning for more seamless technology integration into consumer journeys. As retailers grapple with the implications of this…