Today on Total Retail

A call center is vital to an organization’s relationship with its customers. For many businesses, it serves as the primary touchpoint for customer interactions. As such, optimizing your call center’s efficiency, accessibility and reliability is critical to delivering exceptional customer experiences. However, modern customer service extends far beyond traditional phone calls. While the term “call…

In today’s economic environment, retailers have the ever-growing challenge of competing for consumer dollars while still attempting to maintain a profit amid rising costs. Now more than ever, affordability is guiding consumer decisions, with sale opportunities and secondhand shopping dominating the landscape. For retailers looking for a competitive edge, the circular economy offers a smart…

Adidas has disclosed it's been hit by a cyber attack in which customers' personal information has been stolen, reports BBC. The sportswear giant said criminals had obtained "certain consumer data" which "mainly consists" of the contact information of people who had been in touch with its help desk. Adidas said passwords and credit card and…

Retail media has become one of the fastest-growing segments of digital advertising, giving retailers a valuable way to monetize their first-party data. For years, retail media networks (RMNs) have focused on high-margin, lower-funnel ad placements across their owned-and-operated (O&O) websites and apps. However, as that inventory reaches saturation, the next phase of growth is happening…

There's a reason artificial intelligence is increasingly common — it simplifies processes, improves performance, creates growth opportunities, and drives results. Agentic AI is the next wave of technology innovation that’s sweeping across a variety of industries, including retail. From use as sales agents to personalized shopping assistants to automated checkout, agentic AI is redefining the…

Organized retail crime (ORC) is no longer just a loss prevention issue — it’s a multibillion-dollar crisis affecting consumers, communities, and entire retail organizations. ORC poses a severe financial burden on businesses, directly affecting profitability and operational efficiency. During earnings calls, major retailers such as Target, Walgreens, and Walmart have openly cited ORC as a…

Escalating trade conflicts, labor shortages, bad weather events, and shifting regulations are putting increased pressure on retail supply chains, especially logistics operations. Uncertainty is inevitable in this industry. For brands that aren’t prepared, it can mean missed deliveries, lost revenue, and frustrated customers. However, for brands that rethink their logistics strategy, these challenges become opportunities…

After a six-year absence, Nike will soon begin selling products directly on Amazon.com, having previously stopped in 2019 to go it alone. At the same time, the company is reportedly set to increase prices across most of its sneakers and other clothes in the wake of recent U.S. tariffs. Nike stopped selling through Amazon after just…

In 2025, change and uncertainty have defined everything from the broader economy and operational costs to the political and regulatory environments. For retailers that manage heavy duty truck transportation fleets, nowhere has this been more prevalent than the relaxing of the California Air Resources Board (CARB) mandate, specifically the “Advanced Clean Fleet” regulation, which would…

In the ever-evolving world of retail, where digital experiences increasingly define brand perception and customer loyalty, the efficiency and intelligence of your product information management (PIM) system can be a game-changer. Artificial intelligence (AI) is no longer a futuristic tool — it’s here, reshaping how retailers manage, enrich and present product data across channels. Curious…