Today on Total Retail

Amazon.com and the Better Business Bureau filed a lawsuit last week against a business called ReviewServiceUSA.com that allegedly facilitated the sale of fake, positive reviews on Amazon product listings and Better Business Bureau profile pages. “In exchange for a fee, defendants or their agents used customer accounts that they control to post fake product reviews on…

Archive, a branded resale technology platform, recently partnered with New Balance to launch in-store trade-in at nearly 100 participating U.S. retail locations. As the natural progression of the New Balance Reconsidered program, which launched earlier this year, customers can now bring in their gently worn footwear to receive a voucher towards their next purchase at New Balance locations.…

For decades, the rhetoric around national retail real estate vacancies has been around the “retail apocalypse” conversation, how over-retailed we are as a country and what to do with all the empty spaces. Many professionals in the industry never thought they would see the day that 98 percent of shopping center retail spaces listed in…

Election season can feel like a shouting match where everyone's trying to get their point across but nobody's really being heard. It can be a tough time to capture any kind of attention amid all the noise, especially if you don't have a billion-dollar marketing budget. We're likely all aware that election campaigns flood the…

Generative artificial intelligence (GenAI) has taken retail commerce by storm, drastically changing the behaviors of online customers to a point that retailers are making investments in the technology to improve the customer experience. According to Forrester’s March 2024 Consumer Pulse Survey,  consumers use of GenAI is growing, with 48 percent of U.S. consumers agreeing that…

Preliminary results for Amazon Prime Day, held July 16-17, show that shoppers spent about $7.2 billion online across retailers — not just at Amazon.com — during the first day of the e-commerce sales event, which has quickly become as ubiquitous as the fall Cyber Monday sales day. Adobe Analytics reported that the $7.2 billion amount…

New England clothing fixture Bob's is closing permanently, which is sad news for employees, customers, and other stakeholders. The Northeast store, which has been around for 70 years, filed for Chapter 11 bankruptcy in June. With Bob's unable to get the required funds to keep its 21 brick-and-mortar stores operational, the company had to close…

This week marks the 10th Amazon Prime Day, a major milestone for both Amazon.com and independent sellers that sell on its marketplace. Amazon’s significant investments in marketing, merchandising, operational infrastructure, and people that drive independent seller success result in an end-to-end experience that boosts sales for small businesses. In fact, Prime Day 2023 was the…

The retail industry is no stranger to data. For years, retailers have made extensive use of data to help drive initiatives like identifying customers, determining how to target ads, and devising pricing strategies. However, today's breed of data analytics and management solutions — including but not limited to artificial intelligence tools and services — have…

While we may not be saying “happy holidays!” just yet, now is the time for e-commerce marketers to turn their attention to one of the most important shopping seasons of the year: Black Friday and Cyber Monday (BFCM). The key to success is making data-driven decisions with a goal of driving profitability. Below are six…