Today on Total Retail

ThredUp, one of the largest online resale platforms for apparel, shoes and accessories, unveiled a new suite of artificial intelligence-powered tools to aid in discovery shopping, the company announced Monday. Visitors can now search for products with what ThredUp is calling "natural language" — for example, typing in "swimsuit for a triathlon" or "tank tops…

The e-commerce landscape is more intensely competitive than ever, with new businesses constantly emerging and customer expectations rising. For e-commerce companies wanting to stay relevant, they must adopt dynamic strategies that ensure a robust infrastructure that can provide a seamless customer experience. Here are three keys to success for e-commerce businesses: 1. Balancing Security and…

For years, brands have assessed the return on investment of customer experience automation by asking three questions: What does it cost to serve a customer today? What could it cost to serve a customer tomorrow? What is the investment price to get from A to B? With these questions guiding the way, we’ve seen a…

The opportunities in e-commerce are endless, but the industry is also more demanding than ever. As prices rise and consumer expectations evolve, businesses need to stay agile and innovative without sacrificing their bottom line. However, research from ShipStation reveals an exciting trend: shipping experiences are becoming a key factor in e-commerce success. This presents a…

Baby brand Munchkin is known for inventing new patented products that provided unique solutions for busy parents. Steve Dunn, founder and CEO of Munchkin and CEO of parent company, WHY Brands, Inc., joined the Women in Retail and Total Retail Virtual Exchange on July 24 for an in-depth interview about the brand's story, including its…

Under Armour, Inc. is appointing Eric Liedtke as executive vice president of brand strategy following the completion of its acquisition of Unless Collective, Inc., a zero-plastic regenerative fashion brand. The transaction is expected to be completed later this week. After a 26-year career at Adidas Group, culminating in roles as brand president and executive board…

Several research studies have looked at how diversity, equity and inclusion (DEI) strategies that prioritize fairness and equal opportunity, and promote a workplace culture that values diversity, empowers individuals, and fosters a sense of belonging, are impacting today’s workplace. A 2023 study by Pew Research Center found a majority of employed U.S. adults (56 percent)…

In the competitive retail sector, the transformation from a traditional customer base to a more engaged community is a critical shift. This evolution is significantly driven by the strategic use of exclusive offers, which not only incentivize purchases but also cultivate a sense of belonging and privilege among shoppers. By exploring how exclusive offers can…

Regardless of where people shop or how they buy, they want a seamless customer experience, start to finish. They want to feel that their customer journey, from advertisements and shopping to purchase and delivery, is being delivered by a single entity, no matter how many systems are involved behind the scenes. What they want is…

The retail industry is at a turning point in its struggle to retain employees. According to a recent study by McKinsey & Company, almost half of retail frontline workers are considering leaving their jobs in the near future. The implications are significant, given that the industry employs more people than nearly any other. Turnover can…